Clinic Service Representative

1 month ago

Jackson, United States Henry Ford Health System Full time

ADDITIONAL INFORMATION •Shift Start Time: 8:00 AM•Shift End Time: 5:00 PM•Shift: DaysGENERAL SUMMARY:Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.PRINCIPAL DUTIES AND RESPONSIBILITIES:•Provides World Class Service Excellence to our patients and guests •Performs all aspects of appointment scheduling •Provides accurate data collection and registration for all patient visits •Performs all aspects of Collecting Cash •Performs miscellaneous duties as assignedEDUCATION AND EXPERIENCE REQUIRED: Education•High School Diploma or G.E.D. equivalent.Preferred Qualifications •Familiarity with clinic environment preferred.Requirements •Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).•Required to perform calculations, complete forms, extensively utilize computer information system.•Demonstrated ability to work with detailed information.•Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.•Ability to work successfully in a fast-paced environment with frequent interruptions•Ability to work within a team setting and be supportive of team members.•Successful completion of yearly competencies.•Ability to work effectively with populations of diverse backgrounds and ages.•Dependable and punctual.•Strong organizational skills and ability to multi-task.•Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs•Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH Customer Service Policy and summarized below:1.Communication2.Ownership3.Understanding4.Motivation5.Sensitivity6.Excellence7.Teamwork8.Respect•Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:1.Be self-directed2.Be flexible and committed to the team concept3.Demonstrate teamwork, initiative and willingness to learn4.Be open to new learning experiences5.Accepts and respects diversity without judgment6.Demonstrates customer service valuesPHYSICAL DEMANDS/WORKING CONDITIONS:•Clinic setting with some exposure to communicable diseases with minimal exposure to noise, dust, &/or extreme temperatures. Lifting no more than 20 pounds at a time, with frequent lifting or carrying of objects weighing up to 10 pounds. •May require a good deal of walking or standing, and/or may require sitting most of the time with some pushing/pulling of arm or leg controls.•May be required to handle other bodily fluids such as urine, stool, saliva and etc. samples during the time of patient arrival. •May be required to deal with critical medical conditions not limited to GSW, Cardiac episodes, Drug/alcohol use, etc. •May be required to enter into patient rooms to complete patient registration. •May be required by HFH Employee Health to take precautionary tests.

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