Seasonal Service Appointment Specialist

1 week ago

Naples, United States Devoesubaruofnaples Full time

DeVoe Automotive Group is hiring a Full Time Seasonal Service Appointment Specialist Choose DeVoe Automotive, where were more than just a dealershipwere a legacy of excellence. Our mission is to provide seamless automotive solutions, ensuring every customer leaves satisfied and every team member thrives in an environment committed to personal growth and community well-being. Join us and become part of a family where your potential is nurtured and your success celebrated. We offer more than just a job; we provide a career in an environment where your personal growth is as crucial to us as our customers satisfaction, embodying our core values daily: We do the right thing. We passionately care. We are team-oriented. We are driven to excellence. What We Offer: Competitive Salary: Enjoy regular weekly paychecks. Work-Life Balance: Were closed Sundays so you can rest and spend time with family. Community: Proud to be family-owned and operated, valuing each team member. Our Business Development Center (BDC) is responsible for managing inbound communication with potential and existing customers, focusing on setting appointments for our service departments. The Service Appointment Specialist requires excellent customer service and time management skills, effective communication, and the ability to engage customers in a professional manner, ensuring a positive experience with the dealership. Key Responsibilities: Customer Communication: Handle inbound phone calls promptly and professionally. Maintain a positive and friendly demeanor during all customer interactions. Appointment Setting: Schedule and confirm appointments for service based on customer needs. Coordinate with service teams to ensure efficient handling of appointments. Lead Management: Maintain accurate records of all customer interactions and leads in the CRM system. Utilize dealership CRM software to track and update customer information, lead status, and communication history. Ensure customer data is accurate and up-to-date to support ongoing marketing and outreach efforts. Qualifications: Excellent communication and interpersonal skills. Ability to handle high call volumes while maintaining quality service. Strong time management, organizational and multitasking abilities. Familiarity with CRM systems and proficiency in data entry. Sales-driven mindset with a focus on customer satisfaction. High energy and detail-oriented, capable of thriving in a fast-paced environment. Must pass a background check and pre-employment drug screening. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender. DeVoe Automotive is a Drug Free Workplace. #J-18808-Ljbffr

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