Customer Support Representative
3 weeks ago
Fantastic challenges. Amazing opportunities.
GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 15,000 employees across 41 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers. There are no limits to where you can take your career.
Job Summary
Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.
Job Responsibilities
Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the company’s available resources.
Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve “cost, quality, process, schedule and people”.
Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
Performs other duties, tasks and responsibilities as assigned.
Job Qualifications
Required Qualifications:
High School Diploma or GED equivalent
2+ years of experience in a contracts or customer service environment that deals with manufactured products.
2+ years of experience working with manufacturing environment around production processes
Preferred Qualifications
Ability to represent the Company in a highly professional manner.
Must maintain the highest level of confidentiality.
Must be well-organized, be able to multi-task and have a high level of attention to detail.
Must be able to work under pressure when dictated by customer needs.
Must be customer service driven, able to understand and support the business goals and objectives.
Must handle company private, sensitive and personal information in a professional and confidential manner
Compensation Range
We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?
A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.
#J-18808-Ljbffr
-
Customer Support Representative
19 hours ago
El Cajon, United States Answer California Full time**Immediately hiring **Full Time Customer Support Representatives**!** **Answer California** is looking for a Customer Support Representative to join our team! This position acts as an answering service receptionist for our medical and commercial clients, taking messages, light appointment setting and dispatching out critical needs to the appropriate...
-
Customer Service Representative
2 weeks ago
El Cajon, United States Rotron PDT Full timePosition Summary:The Customer Service Representative manages and supports key customers and territories. Duties include, but are not limited to: quoting, purchase order review, entry and management, working with customer portals, resolving customer issues related to production orders, and office based administration support for both internal and external...
-
Customer Service Representative
1 week ago
El Cajon, United States ASI Full timeAspire emanates with pride over the ability to offer a corporate structure that not only includes the development and training of each individual for their entire career with us; but also the ability to transition and promote each qualified individual into a senior management role. Aspire is seeking an individual that we can expand their skill sets as a...
-
Customer Service Representative
5 days ago
El Cajon, United States Royal Management, Inc. Full timeOur brand stands for a clear and concise purpose: to connect people meaningfully through the experiences we create and the innovation we champion. At **Royal**, we know that our dedicated Customer Service Representatives enable us to uphold our high service standards to our customers. Therefore, our goal is to provide a culture encompassing mutual respect,...
-
Customer Service Representative
4 weeks ago
El Cajon, United States Pay Low Insurance Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This position is ideal for individuals with experience in the restaurant, food...
-
Customer Service Representative
4 weeks ago
El Cajon, United States Pay Low Insurance Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This position is ideal for individuals with experience in the restaurant, food...
-
Customer Service Representative
2 weeks ago
El Cajon, United States Pay Low Insurance Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This position is ideal for individuals with experience in the restaurant, food...
-
Entry Level Customer Service Representative
3 weeks ago
El Cajon, United States FINAO Management Inc Full timeWe are one of the most iconic business consulting firms in the local region working exclusively with top-tier clients. Our devotion to providing exceptional customer service contributes is the root of our immense success thus far. As an Entry Level Customer Service Representative, you will be acting as the primary point of customer contact. You will...
-
Customer Service Representative
5 days ago
El Cajon, United States Cable Pipe & Leak Detection Full timeCustomer Service Representative 1 The schedule is Monday through Friday during training. After the completion of training the schedule may shift to include a weekend day as well. All Customer Service Representatives are required to participate in the on-call after hours service rotation. Required Qualifications - Ability to speak professionally, clearly,...
-
2024 OPENINGS: Customer Service Representative
4 weeks ago
El Cajon, United States LOCAL HIRING FIRM Full timeAre you looking to start a Customer Service Representative Career TODAY? If so, APPLY NOW! There’s never a dull moment with Divergent Marketing. Our extraordinary customer service team tackles every challenge with enthusiasm, and creativity, while we focus on producing results, but that does not mean we do not have fun along the way. We promote open...
-
2024 OPENINGS: Customer Service Representative
2 weeks ago
El Cajon, United States Local Hiring Firm Full timeAre you looking to start a Customer Service Representative Career TODAY? If so, APPLY NOW! There's never a dull moment with Divergent Marketing. Our extraordinary customer service team tackles every challenge with enthusiasm, and creativity, while we focus on producing results, but that does not mean we do not have fun along the way. We promote open...
-
El Cajon, United States Local Hiring Firm Full timeAre you looking to start a Customer Service Representative Career TODAY? If so, APPLY NOW! Theres never a dull moment with Divergent Marketing. Our extraordinary customer service team tackles every challenge with enthusiasm, and creativity, while we focus on producing results, but that does not mean we do not have fun along the way. We promote open...
-
Customer Support Specialist
3 weeks ago
El Cajon, United States Veridiam Full timeVeridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide elegant solutions across a...
-
Customer Service Representative
4 weeks ago
El Cajon, United States Graphic Business Solutions Inc Full timeJob DescriptionJob DescriptionDescription:Graphic Business Solutions is a family-owned business, operating in El Cajon, CA for over 25 years. We value our people and customers, and always strive to do the right thing. We're a team of creative problem-solvers, always looking for better ways to do things. As we continue to grow, we are looking for a...
-
Customer Support Specialist
3 weeks ago
El Cajon, United States Veridiam Full timeJob DescriptionJob DescriptionVeridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide...
-
Customer Support Specialist
2 months ago
El Cajon, United States Veridiam Full timeJob DescriptionJob DescriptionVeridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide...
-
Verizon Customer Service Representative
2 weeks ago
El Cajon, United States ASI Development Full timeWe are a marketing firm that focuses on working with some of the latest telecommunication companies in the world. We have committed ourselves to ensuring that our customers have high-quality service at all times and that all exigencies have been met in a timely manner. This is why we are currently hiring for a Verizon Customer Service Representative to help...
-
Customer Support Representative
2 months ago
El Paso, United States Spark Theory Innovations Full timeSpark Theory Innovations is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our...
-
Customer Service Representative
2 weeks ago
El Cajon, United States Genesse Scientific Corporation Full timeJob DescriptionJob DescriptionDescription:About the CompanyAs a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses,...
-
Customer Service Representative
3 weeks ago
El Cajon, United States Genesse Scientific Corporation Full timeJob DescriptionJob DescriptionDescription:About the CompanyAs a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses,...
