ARC Customer Service Representative

3 months ago

Austin, United States Austin Regional Clinic Full time

** ARC Customer Service Representative**

**Job Category****:** Office & Clerical **Requisition Number****:** ARCCU03938 Showing 1 location **Job Details**

**Description**

**ABOUT AUSTIN REGIONAL CLINIC:**

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years We are one of central Texas largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit

**PURPOSE**: Provides services for a centralized online appointment and multi-channel communication system for the entire Austin Regional Clinic health care organization. Retrieves and processes internet appointment requests for all primary care and specialty doctors including same-day, future and cancellation requests. Responds to patient communication via various customer service queues including; ARC-INFO, Travel Medicine, MyChart, Healthiness, eMD Access and others as assigned. . Assists patients and staf by answering questions about MyChart, ARCs patient portal. . Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

**ESSENTIAL FUNCTIONS:**

* Retrieves and processes appointment requests via phone and online appointment web application using ARCs practice management system software, EPIC, and other electronic medical information resources.

* Responds to patient appointment requests via the ARC web site. Same-days requests are responded to in 2-4 hours, Future and cancellation requests are responded to within 24-48 hours.

* Enters/updates demographic-related information into EPIC.

* Stays up to date about new developments and changes with the whole Austin Regional Clinic system including changes in doctors and staff, specialties and services, policies and procedures, protocols, etc.

* Provides phone support for ARC-INFO, Admin, MyChart Support, eMD Access Support, Travel Medicine, ARC Healthiness Program

* Receives faxed MyChart registration and Proxy registration forms and completes registration process for new users.

* Provides level 1 technical and navigation support to staff and other users, such as MyChart and eMD Access. Provides answers to users by identifying problems and guiding users through corrective steps. Identifies unresolved problems and escalates them to for further troubleshooting and resolution. Maintains call documentation.

* Provides support to Travel Medicine Services Department by answering travel calls, responding to patient questions, and scheduling appointments

* Provides support to Healthiness Department by answering and responding to patient questions, scheduling appointments, and communicating patients needs to the Program Manager and staff

**OTHER DUTIES AND RESPONSIBILITIES:**

* Assists with departmental projects as needed.

* Performs other duties as assigned.

**MINIMUM QUALIFICATIONS:**

Education: High school diploma or equivalent. Some college preferred.

Experience: Experience working in customer service, where communicating clearly, concisely, effectively listening and friendly voice tone were required.

Knowledge, Skills, and Abilities:

* Knowledge of or ability to learn all Business Office policies and procedures, and health plan benefits to answer member/patient or provider questions and/or handle complaints.

* Ability to recognize and utilize available resources to solve problems.

* Excellent computer skills and knowledge of Microsoft Office programs

* Excellent customer service skills.

* Excellent verbal and written communication skills.

* Excellent interpersonal & problem solving skills.

* Ability to work in a team environment.

* Ability to manage competing priorities.

**Certificate/License**: none

**Work Schedule:** Monday through Friday from 8am to 5pm.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Patient Services Coordinator

    1 day ago

    Austin, Texas, United States Arc Full time

    About ArcArc is a leading healthcare organization dedicated to providing exceptional patient care and services. Our team of professionals is committed to delivering high-quality care in a compassionate and respectful manner.Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team. As a Patient Services...

  • Patient Services Coordinator

    2 days ago

    Austin, Texas, United States Arc Full time

    About ArcArc is a leading medical group with a strong commitment to providing exceptional patient care. We are a professional organization with a team of dedicated healthcare professionals who strive to deliver high-quality services to our patients.Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team....

  • Patient Services Coordinator

    1 day ago

    Austin, Texas, United States Arc Full time

    About ArcArc is a leading healthcare organization dedicated to providing exceptional patient care and services. Our team of professionals is committed to delivering high-quality care in a compassionate and respectful manner.Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team. As a Patient Services...

  • Customer Service Representative

    3 months ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 month ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    7 days ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Physician (Internal Medicine)

    3 months ago

    Austin, United States Arc Full time

    Internal Medicine Physician Opportunities – Austin, TXAbout Us: At Austin Regional Clinic, we value an honest healthcare relationship with a medical team that offers coordinated and comprehensive care, which means ARC patients receive our full attention and our complete menu of 24/7 personalized services. From the beginning in 1980, ARC’s objective was...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Austin Capital Bank Full time

    Provide excellent customer service for inbound customer service. Helping our customers with their needs and assisting them with features and benefits of our products and services. Utilize current systems to assist customers to achieve their credit go Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Banking, Skills

  • Customer Service Representative

    4 weeks ago

    Austin, United States Stryker Full time

    Act as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management. Assist with processing transactions in order entry Customer Service Representative, Customer Service, Representative, Operations, Accounts Receivable,...

  • Customer Service Representative

    2 months ago

    Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Physician (Pediatrics)

    3 months ago

    Austin, United States Arc Full time

    Full Time Pediatric Physicians needed for Immediate Openings- Austin, TexasAbout Us: At Austin Regional Clinic, we value an honest healthcare relationship with a medical team that offers coordinated and comprehensive care, which means ARC patients receive our full attention and our complete menu of 24/7 personalized services. From the beginning in 1980,...

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Daiohs U.S.A., Inc. Full time

    First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. First Choice offers...

  • Customer Service Representative

    2 months ago

    Austin, United States Accent Full time

    ** Customer Service Representative** **Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details** **Description** **Fueling People To Be Their Best** is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer...

  • Customer Service Representative

    2 days ago

    Austin, Texas, United States Compass Group USA Inc Full time

    Job SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale system and...