Customer Service Specialist

4 weeks ago


Antioch, United States CareerBuilder Full time

Job DescriptionJob Description

Enters quotes and sales orders and keeps track of delivery dates. Works closely with Scheduler to help schedule and meet delivery dates. Communicates with customers, vendors, and team members to provide support to sales, problem resolutions, and data entry. Uses modern technology to organize data and support multiple departments to meet company goals and exceed company performance levels.

Primary responsibilities:

Communicates with customers regarding:

Quotes

New and existing purchase orders

Follows up on delivery dates

Quality issues and/or returns

Purchase contracts (manages blankets and consignment items)

Records note in ERP as it pertains to customer

orders/items/correspondence

Assist in internal production meetings to communicate new and existing customer needs

Assist in processing inbound quotes (start to finish)

Communicate with

vendors/suppliers/sub -contractors and internal departments regarding sales order updates

Support Scheduler in managing Excel working documents to maintain on-time delivery dates

Monitors and assists in managing multiple shared inboxes

Maintains data pertaining to on-time service and delivery metrics and analytics

Secondary responsibilities:

Enter correctional data in ERP as needed

Enter analysis data from the production department into worksheets in Excel

Generate reports for inventory; inbound/outbound transactional data; and forecast demand

Assist in purchasing and shipping as needed

Assist in other office duties as needed

Company DescriptionOur highly skilled machinists are hardworking, dedicated individuals who strive to surpass customer expectations.

Of equal importance, our integrity has always been at the forefront of our core values, which have served as the basis for long-term relationships with our customers.

We are committed to hard work and the delivery of excellent service. This has helped to make IQM Solutions what it is today.Company DescriptionOur highly skilled machinists are hardworking, dedicated individuals who strive to surpass customer expectations.Of equal importance, our integrity has always been at the forefront of our core values, which have served as the basis for long-term relationships with our customers.We are committed to hard work and the delivery of excellent service. This has helped to make IQM Solutions what it is today.

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