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Technical Account Director

4 months ago

Woburn, United States iCorps Technologies Full time

Department:

Management Location:

Woburn, MA iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, and hands-on expertise to businesses.

iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Solutions Partner holding multiple competencies and consistently make CRN’s national list of top Tech Elite Solution Providers and Managed Services Providers.

An industry pioneer, the iCorps team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses – while delivering exceptional results. We pride ourselves in hiring only the best and the brightest. If you are a superstar go-getter with a proven track record of success and looking for a new challenge—give us a call Job Description This is a hands on, visible and strategic role that will work with all levels of administrative, consultative, and executive personnel of the company. We are looking for a Technical Account Director who can also act as a project manager for complex projects and assist our sales team by performing technical pre-sales support for our clients and prospects. Specific responsibilities include: Technical Account Management

Responsible for building and maintaining long-term relationships with our customers by meeting with them on a consistent basis Recognize opportunities by understanding our customers business needs and technical challenges Provide our customers with solutions that align with our products and services to ensure customer satisfaction and retention

Project Management Oversee the planning, execution and delivery of complex projects to our customers Ensure projects meet the agreed upon scope, budget, timeline, and quality standards Communicate with stakeholders, manage risks and issues, and handle change requests Assist sales team in preparing proposals, demos, presentations, and proofs of concepts for potential customers Provide technical expertise and guidance to the sales team and potential customers during the sales cycle Technical proposal review to ensure solutions are accurate and complete Additional responsibilities may be assigned from time to time Required Skills/Experience BA-BS in Computer Science, Engineering, or related experience

Minimum 5-years’ experience in a technical account management, project management, or pre-sales support role in a technology company Excellent communication, presentation, negotiation, and interpersonal skills Strong technical knowledge and skills in infrastructure, cloud computing, and security Willingness to travel occasionally to meet customers and attend events Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done

We Offer: Great compensation and benefits as well as the opportunity to join a strong and stable organization. iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientati

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