Customer Success Manager

2 weeks ago


Fairfax, United States ECS Full time

ECS is seeking a Customer Success Manager to work in our Fairfax, VA office.

PMO Customer Success Manager

This position is Hybrid with on-site work located in our Security Operations Center (SOC) in EC HQ, Fairfax, VA. It requires very minimal travel if any, and only if a contract calls for it, which is very rare. All travel would be short term. Preferred candidates are local to Washington, DC.

The role of the Customer Success Manager (CSM) is to see to the successful client delivery of services across our global commercial customer base. To be proactive, help customers achieve their goals and drive value from the services delivered. CSMs will be responsible for coordinating service delivery on customer accounts to deliver contractually, maintain the relationship, and organize and oversee the delivery team. Services can range from a wide gambit of cybersecurity services and in this role those services will primarily be in the maintenance phase of the System Development Life-cycle (SDLC). Where tools and services are managed daily to handle incidents and requests and security incidents and response. You will advocate for the customer, understand the services being delivered, and ensure that continuing operations is occurring.

  • CSMs lead and coordinate with cross-functional teams consisting of engineering, analysis, architecture, sales, PMO, and business support to deliver services.
  • Build relationships with customers based on trust.
  • Create and manage customer communication plans for operations.
  • Keep track of engagement decisions, assumptions, and constraints.
  • Schedule work and deliverables.
  • Manage risk and issue registry, reporting weekly updates and mitigations to the director and customers.
  • Work with technical resource managers to acquire the right workforce to deliver contracted services.
  • Forecast labor and non-labor expenses to oversee the operational costs.
  • Serve as an on-call Incident Manager once a month, being available 24x7 by phone for any Major Incidents during off hours.
  • Conduct weekly meetings and reports for customers requests or operational work
  • Review and approve invoices for vendors, subs, and customers
  • Oversee tickets submitted for engagement, their assignment, and timely completion, SLAs may apply.
  • Review and approve time sheets for sub- contractors if applicable
  • To be part of a PMO, to contribute to its improvement, management, and provide backfill to other CSMs when necessary.


- Annual training, education, and certification opportunities are included.

Active-Listening

Recognize Customer Individuality

Be Proactive

Be an Advocate

Over-communicate

Find ways to get customers involved

Improve service adoption

Respond to customer needs in a timely manner

Experience managing IT service accounts

  • Fairfax, United States MyStudio Inc Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Specialist - Onboarding. In this role, you will be the first person to welcome a new client. You will be responsible for ensuring a smooth and efficient onboarding process for our valued customers. As a Customer Success Specialist, you will work closely...

  • Success Coach

    6 months ago


    Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life Classification: Education Support Spec 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  04 Salary:  Salary starting high $50K to low $60k; commensurate with education and experience ...


  • Fairfax, United States Pulte Group, Inc. Full time

    WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we...


  • Fairfax, United States Morsel Full time

    At MyStudio,, we are committed to delivering an exceptional software solution that empower our customers to achieve their business objectives. We pride ourselves on our customer-centric approach and strive to ensure our clients not only use our product effectively but also derive maximum value from them. We are looking for a dynamic and proactive Customer...


  • Fairfax, United States HCLTech Full time

    Role: Cybersecurity Service Delivery Manager (SDM) / Service Success Manager (SSM)Location: - Fairfax, VA - ONSITEFull Time hireWork Experience :10-12 yearsMSSP Exp. RequiredProject Role Description: Leads the delivery of Cybersecurity and GRC Service projects, leveraging our global delivery capability with client facing Skills.Job Requirements: Key...


  • Fairfax, United States MyStudio Inc Full time

    At MyStudio,, we are committed to delivering an exceptional software solution that empower our customers to achieve their business objectives. We pride ourselves on our customer-centric approach and strive to ensure our clients not only use our product effectively but also derive maximum value from them. We are looking for a dynamic and proactive Customer...


  • Fairfax, United States ECS Full time

    ECS is seeking a Customer Experience Specialist to work in our Fairfax, VA office. ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency's (CISA) dynamic approach to...


  • Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life Job Category:  Administrative or Professional Faculty Job Type:  Full-Time Work Schedule:  Full-time (40 hrs/wk) Location: Fairfax Telework Friendly:  Yes Salary:  Starting in the low $60k's; salary commensurate with education and experience. About the Department: EIP encourages first-generation college...

  • Program Manager

    4 weeks ago


    Fairfax, United States ECS Full time

    ECS is seeking a Program Manager to work in our Fairfax, VA office. Job Description: ECS is seeking a Senior Program Manager to lead a large Cyber Security Program in support of our National Security client. The scope of the program includes end-to-end systems engineering program services to build, operate and maintain an operational cyber system. This...


  • Fairfax, United States Safford Brown Mazda Fairfax Full time

    Due to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role. Bring a great attitude and a genuine desire to help...


  • Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life - Early Identification Program Job Category:  Administrative or Professional Faculty Job Type:  Full-Time Work Schedule:  Full-time (40 hrs/wk) Location: Fairfax Telework Friendly:  Yes Salary:  Starting in the low $60k's; salary commensurate with education and experience. Criminal Background Check:  Yes ...

  • Custom Framer

    7 days ago


    Fairfax, United States JobGet Staffing Full time

    JobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...

  • Custom Framer

    2 months ago


    Fairfax, United States JobGet Staffing Full time

    JobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...


  • Fairfax, United States NavSav Full time

    We have a SPOT for YOU at NavSav! We are in need of a passionate, hard working, and experienced Personal Lines Account Manager to assist with client services and retention within one of our local offices. We are a rapidly growing independent agency with over 75+ locations across the Unites States. We have access to 150+ carriers which equates to much higher...


  • Fairfax, United States ECS Full time

    ECS is seeking a Senior Capture Manager to work in our Fairfax, VA office.Job Description: ECS Federal is hiring for a Senior level Capture Manager who has demonstrated achievement in successfully capturing contracts in excess of $100M. This corporate level position will be aligned to ECS top opportunities and will lead cross functional teams in the...

  • Management Trainee

    2 months ago


    Fairfax, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...


  • Fairfax, United States Adecco Full time

    Job DescriptionJob DescriptionAdecco is supporting their client in the search for a Customer Service/Business Support Associate in Georgia, VT. This role is crucial in supporting the U.S. sales team by coordinating client-based information for Sales Leaders and their clients. The position acts as the primary liaison between sales and the operations facility,...

  • Regional Manager

    4 weeks ago


    Fairfax, United States Caliber Collision Centers Full time

    Service Center Burke JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class...

  • Regional Manager

    4 weeks ago


    Fairfax, United States Caliber Collision Centers Full time

    Service Center Burke JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class...

  • Restaurant Manager

    3 weeks ago


    Fairfax, United States Hooters Full time

    Overview:Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Fairfax! Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists General Manager to ensure operations run efficiently and according to company policy and...