Customer Delight Specialist

1 week ago

Fairfax, United States MyStudio Inc Full time

At MyStudio,, we are committed to delivering an exceptional software solution that empower our customers to achieve their business objectives. We pride ourselves on our customer-centric approach and strive to ensure our clients not only use our product effectively but also derive maximum value from them.

We are looking for a dynamic and proactive Customer Delight Specialist to join our team. This hybrid role combines the responsibilities of a Customer Success Manager, an Account Manager and a Business Consultant, focusing on customer satisfaction, product utilization, and achievement of business goals. The ideal candidate will take a proactive approach in engaging with customers, guiding them through their journey with our software, and ensuring they leverage our system to its fullest potential.

Responsibilities:

  • Customer Engagement: Actively engage with customers to understand their needs, goals, and challenges. Establish strong, long-term relationships and be their primary point of contact.
  • Proactive Support: Regularly check in with customers to provide guidance, answer questions, and offer solutions before issues arise. Ensure customers are continuously informed about new features and updates.
  • Onboarding and Training: Lead customer onboarding processes, providing comprehensive training and resources to ensure successful adoption of our software products.
  • Performance Monitoring: Track customer usage and performance metrics to identify areas for improvement and ensure customers are meeting their business objectives.
  • Product Optimization: Help customers optimize their use of our products by providing tailored recommendations and best practices.
  • Feedback Loop: Collect and analyze customer feedback to drive continuous improvement in our products and services. Act as a liaison between customers and our product development team.
  • Business Reviews: Conduct regular business reviews with customers to discuss their progress, review KPIs, and ensure alignment with their goals.
  • Retention and Renewal: Work towards customer retention by ensuring high satisfaction levels and proactively managing contract renewals as well as cross selling and upselling.
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience in a Customer Success, Account Management, or related role within the software or tech industry.
  • Exceptional business acumen and highly process-driven to effectively streamline operations and drive strategic growth initiatives.
  • Excellent interpersonal and communication skills with the ability to build and maintain strong and long-lasting customer relationships.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proactive mindset with a passion for customer satisfaction and success.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with CRM software and customer success tools.
Effectiveness in this role will be measured by key performance indicators such as:

1) Touch point per customer

2) Customer satisfaction ratings, specifically CSAT and NPS

3) Cross-sell/Up-sell rate

Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change.

Company Overview:

MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them - making them more money at all hours of the day, saving them money, and granting them more time.

Work Environment

In-office position based in Fairfax, VA, a suburb of Washington, DC. Any applicant who lives outside commuting distance to Fairfax will not be considered.

Why Work For MyStudio?
  • The chance to get in on the "ground floor" of a tech company with startup energy
  • The ability to make a difference from day one
  • The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work
  • A competitive salary, bonus program, and benefits, commensurate with your experience
  • Health insurance, paid time off, and sick leave

Interested?

Please read this posting carefully, visit our website (www.mystudio.io), learn about us, and then apply. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly.

Pre-Employment Background Checks

All offers of employment are contingent upon clear results of a thorough background check.

  • Customer Delight Specialist

    3 weeks ago

    Fairfax, United States Morsel Full time

    At MyStudio,, we are committed to delivering an exceptional software solution that empower our customers to achieve their business objectives. We pride ourselves on our customer-centric approach and strive to ensure our clients not only use our product effectively but also derive maximum value from them. We are looking for a dynamic and proactive Customer...

  • Customer Support Specialist

    3 weeks ago

    Fairfax, United States MyStudio Inc Full time

    MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputation for...

  • Customer Support Specialist

    3 weeks ago

    Fairfax, United States MyStudio Inc Full time

    MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputation for...

  • Customer Experience Specialist

    1 week ago

    Fairfax, United States ECS Full time

    ECS is seeking a Customer Experience Specialist to work in our Fairfax, VA office. ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency's (CISA) dynamic approach to...

  • Customer Experience Specialist

    1 week ago

    Fairfax, United States Apex Systems Full time

    Staffing Agency: Apex System Job Title: Customer Experience Specialist Location: Hybrid in Fairfax, VA Company: Apex Systems Pay Rate: $41-$55 an hour Max Status: Contract to Hire Core Responsibilities: Develop and implement a customer experience (CX) strategy to ensure customer satisfaction and consistency. Create a roadmap for CX goals. Collaborate with...

  • Customer Experience Specialist

    2 weeks ago

    Fairfax, United States Apex Systems Full time

    Staffing Agency: Apex SystemJob Title: Customer Experience SpecialistLocation: Hybrid in Fairfax, VACompany: Apex SystemsPay Rate: $41-$55 an hour MaxStatus: Contract to HireCore Responsibilities:Develop and implement a customer experience (CX) strategy to ensure customer satisfaction and consistency.Create a roadmap for CX goals.Collaborate with CX...

  • Customer Service and Billing Specialist

    7 days ago

    Fairfax, United States Manpower Full time

    Job DescriptionJob DescriptionOur client, in Georgia, VT is seeking a customer service and billing specialist [Job to join their team. The customer service and billing specialist is responsible for timely and accurate billing entry, coordination, and follow up of all product orders of the company. Job Title: Customer Service and Billing SpecialistLocation:...

  • Customer Service and Billing Specialist

    7 days ago

    Fairfax, United States Manpower Full time

    Job DescriptionJob DescriptionOur client, in Georgia, VT is seeking a customer service and billing specialist [Job to join their team. The customer service and billing specialist is responsible for timely and accurate billing entry, coordination, and follow up of all product orders of the company. Job Title: Customer Service and Billing SpecialistLocation:...

  • Customer Service and Billing Specialist

    1 week ago

    Fairfax, United States Manpower Full time

    Our client, in Georgia, VT is seeking a customer service and billing specialist [Job to join their team. The customer service and billing specialist is responsible for timely and accurate billing entry, coordination, and follow up of all product orders of the company.   Job Title: Customer Service and Billing Specialist Location: Georgia VT Pay Range:...

  • Customer Success Specialist

    1 week ago

    Fairfax, United States MyStudio Inc Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Specialist - Onboarding. In this role, you will be the first person to welcome a new client. You will be responsible for ensuring a smooth and efficient onboarding process for our valued customers. As a Customer Success Specialist, you will work closely...

  • Customer Support Specialist

    2 weeks ago

    Fairfax, United States MyStudio Inc Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive on solving challenges and ensuring customer satisfaction? Join our dynamic team as a Customer Support Specialist and be the front line of our commitment to excellence. As a key player in our customer support team, you'll have the opportunity to engage with customers, address...

  • Outlet Customer Experience Specialist, Advisor

    1 week ago

    Fairfax, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...

  • Outlet Customer Experience Specialist, Advisor

    1 week ago

    Fairfax Station, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do? The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or...

  • Outlet Customer Experience Specialist, Advisor

    1 week ago

    Fairfax Station, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...

  • Operations Specialist

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life (UL) Classification:  Admin Office Specialist 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Payband:  03 Salary:  Salary range starting in the mid $50k's; commensurate with education and...

  • Mazda Sales Professional Product Specialist

    6 months ago

    Fairfax, United States Safford Brown Mazda Fairfax Full time

    Exciting Opportunity at Safford Brown Mazda Fairfax!Position: New Mazda Product SpecialistAre you a hospitality, restaurant, or hotel professional looking to transition into a rewarding career in the automotive industry? Safford Brown Mazda Fairfax, a leading Mazda dealership, is seeking individuals with experience in these fields to join our team as New...

  • Veterinary Assistant

    2 months ago

    Fairfax, United States CVCA Fairfax - Cardiology Specialist Full time

    About This Location: Read all the information about this opportunity carefully, then use the application button below to send your CV and application. CVCA Cardiac Care for Pets is the leading provider for veterinary cardiac care across the nation, and we are growing! Educational Assistance available for tuition and expenses incurred by veterinary...

  • Veterinary Assistant

    3 months ago

    Fairfax, United States CVCA Fairfax - Cardiology Specialist Full time

    About This Location:Read all the information about this opportunity carefully, then use the application button below to send your CV and application.CVCA Cardiac Care for Pets is the leading provider for veterinary cardiac care across the nation, and we are growing!Educational Assistance available for tuition and expenses incurred by veterinary assistants...

  • Veterinary Assistant

    4 weeks ago

    Fairfax, United States CVCA Fairfax - Cardiology Specialist Full time

    About This Location:CVCA Cardiac Care for Pets is the leading provider for veterinary cardiac care across the nation, and we are growing!Educational Assistance available for tuition and expenses incurred by veterinary assistants pursuing a credentialed veterinary technician degree through an AVMA-CVTEA accredited veterinary technician program.CVCA Cardiac...

  • Oncology Patient Specialist 1

    5 hours ago

    Fairfax, United States Inova Health System Full time

    Inova SCHAR Center and Clinic | Oncology Patient Specialist 1 | Full-time | The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within...