Fraud Services Representative

3 months ago

Dallas, United States Advancial Full time

Responsibilities:

SUMMARY

Primarily responsible for the processing of card fraud disputes and monitoring multiple systems for the detection and prevention of fraud. Assists the front line staff to resolve new account red flags and other member issues related to activity within the Fraud Services Department scope.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:

  • Processes member disputes of unauthorized debit and credit card transactions following rules set forth in Regulation Z and Regulation E.
  • Submits disputes in a timely manner to Visa and communicates changes in status to members, provides or revokes provisional credit when needed, and speaks to members via phone or e-mail as needed.
  • Identifies and reports cases of friendly fraud in regards to claims of unauthorized card transactions.
  • Identifies unauthorized card fraud trends in order to assist with changes in rule settings related to the falcon scoring model.
  • Assist with the development of internal systems and processes for continued improvement and efficiency.
  • Interacts with Advancial employees and members to address concerns, troubleshoot issues, and to process and communicate the status of claims.
  • Works with Advancials processor on card claims and ensures Advancial losses are minimized by meeting deadlines and understanding Visas chargeback rules.
  • Manages daily emails, alerts and phone calls that come in through the department email boxes and phone line.
  • Monitors fraud Red Flags queue to ensure new accounts fraud is minimized and applications for membership and loans are reviewed for identity theft or other fraudulent activity.
  • Works with various proprietary & third-party systems to detect, track and prevent fraud.
  • Assists with maintaining up-to-date department procedures, including the sharing of information and coordination with Fraud Services Manager to share Procedure internally and/or with other departments.
  • Upon achieving proficiency, provides training to new hires and participates in sharing Fraud Services department duties in Ambassador sessions.
  • Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
  • Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, Outlook, etc.
  • Cross-train on other areas of the department and completes other duties as assigned.

The salary range for this position is $18.07-$22.59/hr, depending on experience.

Qualifications:

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year financial services or other related experience and/or training; or equivalent combination of education and experience.

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If youd like to view a copy of the companys affirmative action plan, please complete this form.

Overview:

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. Weve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because were serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.

  • Fraud Prevention Specialist

    1 week ago

    Dallas, United States TIB,N.A. Full time

    At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that...

  • BA Fraud

    1 month ago

    Dallas, United States Synechron Inc. Full time

    We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &...

  • BA Fraud

    4 weeks ago

    Dallas, United States Synechron Inc. Full time

    We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &...

  • SVP, BSA/Fraud Analytics

    3 weeks ago

    Dallas, United States Bank OZK Full time

    Job Purpose & Scope: Responsible for collating, automating, and maintaining all BSA/Fraud Analytics analytical functions and initiatives in support of AML, Fraud, KYC, and OFAC processes. Develops tailored dashboards and visualizations to empower end-users and facilitate operations and business functions. Advances current processes, including the BSA Risk...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States S3 Shared Services Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative to join our team at S3 Shared Service Solutions, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Business Analyst with Fraud Management exp

    2 weeks ago

    dallas, United States Synechron Full time

    We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps,...

  • Business Analyst with Fraud Management exp

    2 weeks ago

    dallas, United States Synechron Full time

    We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps,...

  • Business Analyst with Fraud Management exp

    2 weeks ago

    Dallas, United States Synechron Full time

    We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps,...

  • Java Architect with Fraud/Payment

    1 month ago

    Dallas, United States Synechron Inc. Full time

    We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &...

  • Java Architect with Fraud/Payment

    4 weeks ago

    Dallas, United States Synechron Inc. Full time

    We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &...

  • Java Architect with Fraud/Payment

    13 hours ago

    Dallas, United States Synechron Full time

    We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps,...

  • Business Analyst

    4 weeks ago

    dallas, United States Synechron Full time

    Job Title: Business Analyst - Banking Domain & Fraud DetectionLocation: Dallas, TX / Pittsburgh, PAJob Type: Full-TimeContact: gorav.sharma@synechron.comJob Overview:We are seeking a detail-oriented Business Analyst with a strong background in the banking sector, specifically in fraud detection and prevention. The ideal candidate will have a proven track...

  • Business Analyst

    4 weeks ago

    Dallas, United States Synechron Full time

    Job Title: Business Analyst - Banking Domain & Fraud DetectionLocation: Dallas, TX / Pittsburgh, PAJob Type: Full-TimeContact: gorav.sharma@synechron.comJob Overview:We are seeking a detail-oriented Business Analyst with a strong background in the banking sector, specifically in fraud detection and prevention. The ideal candidate will have a proven track...

  • Senior Tech Business Analayst with Fraud Prevention

    3 weeks ago

    dallas, United States Synechron Full time

    Job Title: Senior Tech Business Analayst with Fraud Prevention (Banking Domain)Job Location: Dallas, TX, Pittsburg, PAWe areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive...

  • Senior Tech Business Analayst with Fraud Prevention

    3 weeks ago

    Dallas, United States Synechron Full time

    Job Title: Senior Tech Business Analayst with Fraud Prevention (Banking Domain)Job Location: Dallas, TX, Pittsburg, PAWe areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive...

  • The Colony Branch Member Service Representative

    16 hours ago

    Dallas, United States Randolph Brooks Federal Credit Union Full time

    Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in The Colony branch location starting at $20.00/hour! We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and...

  • Business Analyst

    3 weeks ago

    Dallas, TX, United States Synechron Full time

    Job Title: Business Analyst - Banking Domain & Fraud DetectionLocation: Dallas, TX / Pittsburgh, PAJob Type: Full-TimeContact: gorav.sharma@synechron.comJob Overview:We are seeking a detail-oriented Business Analyst with a strong background in the banking sector, specifically in fraud detection and prevention. The ideal candidate will have a proven track...

  • Customer Service Representative

    3 months ago

    Dallas, United States Atkore, Inc. Full time

    Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service Representative, Customer Service, Sales Representative, Representative, Inventory Control,...

  • Customer Service Representative

    3 months ago

    Dallas, United States RESPONSE Full time

    The consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...

  • Customer Service Representative

    6 months ago

    Dallas, United States NRG Energy Full time

    The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representative, Customer Service, Representative, Retail, Skills