Fraud Services Representative
4 months ago
Responsibilities:
SUMMARY
Primarily responsible for the processing of card fraud disputes and monitoring multiple systems for the detection and prevention of fraud. Assists the front line staff to resolve new account red flags and other member issues related to activity within the Fraud Services Department scope.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:
- Processes member disputes of unauthorized debit and credit card transactions following rules set forth in Regulation Z and Regulation E.
- Submits disputes in a timely manner to Visa and communicates changes in status to members, provides or revokes provisional credit when needed, and speaks to members via phone or e-mail as needed.
- Identifies and reports cases of friendly fraud in regards to claims of unauthorized card transactions.
- Identifies unauthorized card fraud trends in order to assist with changes in rule settings related to the falcon scoring model.
- Assist with the development of internal systems and processes for continued improvement and efficiency.
- Interacts with Advancial employees and members to address concerns, troubleshoot issues, and to process and communicate the status of claims.
- Works with Advancials processor on card claims and ensures Advancial losses are minimized by meeting deadlines and understanding Visas chargeback rules.
- Manages daily emails, alerts and phone calls that come in through the department email boxes and phone line.
- Monitors fraud Red Flags queue to ensure new accounts fraud is minimized and applications for membership and loans are reviewed for identity theft or other fraudulent activity.
- Works with various proprietary & third-party systems to detect, track and prevent fraud.
- Assists with maintaining up-to-date department procedures, including the sharing of information and coordination with Fraud Services Manager to share Procedure internally and/or with other departments.
- Upon achieving proficiency, provides training to new hires and participates in sharing Fraud Services department duties in Ambassador sessions.
- Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
- Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, Outlook, etc.
- Cross-train on other areas of the department and completes other duties as assigned.
The salary range for this position is $18.07-$22.59/hr, depending on experience.
Qualifications:EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year financial services or other related experience and/or training; or equivalent combination of education and experience.
Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters
Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If youd like to view a copy of the companys affirmative action plan, please complete this form.
Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.
At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. Weve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because were serious about building fulfilling careers and not just day jobs.
We invite you to learn more about this position and what Advancial has to offer by completing our online application.
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