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PT Retail Banker

2 months ago

Little Rock, United States First Security Bank Full time

SUMMARY Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank’s customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. *Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and providing efficient and quality customer service. This position requires employees to work on-site. HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week:

25 (+)

Hours | Monday - Friday 12:00pm - 5:00pm | Saturday Rotation: 9:00am - 12:00pm 1 per month | Extended working hours may be required | Hours may vary QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred. Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered. ESSENTIAL DUTIES AND RESPONSIBILITIES: Training consists of learning and developing the essential duties listed below: Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated. Process deposits, withdrawals, cash advances, issue Cashier’s Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Visually review customer transactions verifying necessary information. Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine. Receives mortgage, consumer, and other loan payments. Ability to articulate effectively with customers by answering questions in person or on the telephone. Refer customers to other bank services as necessary. Ability to logically comprehend and execute detailed written or oral instructions. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. Ability to read and interpret documents and write routine correspondence via MS Outlook. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies. Assist internal customers (other personnel) and executive management as requested. Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes. Balance of ATM and main cash vault as needed. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answering difficult customer inquiries. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. Obtain training and become proficient in executing wire transfers. Operate computer, telephone, keyboard, scanner, and copier. Basic computer skills including knowledge in MS Office, Outlook, typing, 10-key and the internet. Strong knowledge of MS Word and Excel is preferred. Retail Banker will also use money counter and drive-thru tube. Proficiency with internal bank software will be required. Must be able to arrive at work on time, work on-site and work cooperatively with other co-workers. Complete all online compliance Teal Training courses in a timely manner. Attend FSB Teller Training School

Preferred Management will determine when employees attend training. Work location and/or additional duties may be assigned or required by management. Upon successful training of duties listed above: Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services: Build consumer and business customer profiles as needed. Process Debit Cards upon request. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. Update identification. Opening/Closing Accounts. SOFT SKILLS: Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct. PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION: Physical Demands The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service. The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Demands The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.

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