Junior Technical Support Representative

2 weeks ago

Texas City, United States Fullsteam Operations LLC Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Unified Practice, part of the Fullsteam organization, is looking for dedicated, caring and detail oriented individuals to join our Customer Support Team. This is an opportunity to be a part of a fast paced SaaS technology company in a continuously growing industry. This role will focus on supporting users to maximize the value that the Unified Practice EHR system brings to their business and overall professional success.

As a Junior Technical Support Representative, you will play a critical role in ensuring our customers have a positive experience with our products and services. You will be responsible for assisting customers with technical issues, troubleshooting problems, and providing excellent customer service. This is an entry-level position ideal for individuals with a passion for technology and a desire to grow their skills in a dynamic and supportive environment.

Key Responsibilities:

Customer Support:

  • Respond to customer inquiries promptly and professionally via email, phone, or chat.
  • Troubleshoot and resolve technical issues related to our products or services.
  • Provide clear and concise explanations to customers regarding their concerns or questions.
Technical Assistance:
  • Assist customers with installation, configuration, and usage of our software or hardware.
  • Collaborate with senior support staff to escalate complex issues when necessary.
  • Keep up-to-date with product knowledge and updates to provide accurate assistance.
Documentation and Reporting:
  • Document customer interactions, issues, and resolutions accurately in the CRM.
  • Collaborate with the team to identify common issues and contribute to the creation of knowledge base articles and FAQs.
Customer Feedback:
  • Gather customer feedback and suggestions to help improve our products and services.
  • Advocate for the customer by providing insights to product development teams.
Team Collaboration:
  • Work closely with the Technical Support team to share knowledge and best practices.
  • Attend regular training sessions to enhance technical skills and product knowledge.
Qualifications:
  • High school diploma or equivalent; some college coursework in a related field is a plus.
  • Strong passion for technology and a willingness to learn.
  • Excellent communication skills, both written and verbal.
  • Customer-centric attitude with a commitment to delivering outstanding customer service.
  • Basic troubleshooting skills and the ability to follow technical instructions.
  • Team player with a positive and adaptable attitude.
  • Previous customer service experience or technical support experience is a plus but not required.
  • Ability to work Mountain Time hours (9:00 am - 6:00 pm MST)
Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
  • Major Medical
  • Dental
  • Vision
  • 401k with Company Match
  • Paid Holidays
  • Personal Time Off
  • Employer Paid Short Term Disability & AD&D
  • Other employee paid supplemental insurances offered


This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule / adhering to work hours in a non-corporate office environment.

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

  • Junior Technical Support Representative

    3 weeks ago

    Texas City, United States Fullsteam Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Unified Practice, part of the Fullsteam organization, is looking for dedicated, caring and detail oriented individuals to join our Customer Support Team. This is an opportunity to be a part of a fast paced...

  • Technical Support Representative

    3 weeks ago

    Texas City, United States Fullsteam Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Technical Support Representative Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. Learn software through formal and informal training and...

  • Technical Support Representative

    4 weeks ago

    Texas City, United States Fullsteam Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Technical Support Representative Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. Learn software through formal and informal training and...

  • Technical Support Representative

    2 weeks ago

    Texas City, United States Fullsteam Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and...

  • Technical Support Representative

    1 week ago

    Texas City, United States Fullsteam Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    4 weeks ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    1 month ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    4 days ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    5 days ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    2 days ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    1 week ago

    Texas City, United States Gorbel Full time

    Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting...

  • Technical Support Representative

    7 days ago

    Texas City, United States Gorbel Full time

    Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting...

  • Technical Support Specialist

    1 week ago

    Oklahoma City, United States BankOnIT Full time

    Overview: Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Why you want this job Innovate and forward-thinking environment. Catered lunch everyday. Certification program including pay raises and exam reimbursement. Autonomous role working on a...

  • Junior Sales Representative

    4 weeks ago

    Dale City, United States relentless management inc Full time

    Job DescriptionJob DescriptionWe are a leading business consulting and outsourcing provider of customer service and customer acquisition solutions spanning the entire sales cycle. NO EXPERIENCE IS NEEDED FOR THIS POSITION, we will fully train the candidate selected in several business aspects like customer service, client relations, sales, business...

  • Senior Technical Support Representative

    3 weeks ago

    Salt Lake City, United States Brady Full time

    Position: Senior Technical Support Representative Requisition ID:: 3284 Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room -...

  • Senior Technical Support Representative

    2 days ago

    Salt Lake City, United States Brady Full time

    Position: Senior Technical Support Representative Requisition ID:: 3284 Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room -...