Technical Support Representative

1 week ago

Texas City, United States Fullsteam Operations LLC Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Technical Support Representative

Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. Learn software through formal and informal training and self-study to gain system expertise to best support customers. Work with the team to cover all shifts as needed.

This is a remote role and can be located anywhere in the US.

Primary Responsibilities:

  • Field customer support requests via online customer support software and provides technical expertise in answering requests.
  • Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities.
  • Troubleshoot customer challenges using systematic and methodical troubleshooting processes.
  • Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training.
  • Exhibit professionalism in interacting with customers, potential customers, and fellow employees.
  • Utilize excellent verbal and written communication.
  • Continuously seek out information and understand that learning is an essential and continuous part of the job.
Primary Qualifications:
  • Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion.
  • Able to maintain professionalism and friendliness to customers and fellow employees.
  • Be self-motivated and fanatical about customer support.
  • Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs.
  • Exhibit understanding of troubleshooting methodologies to solve customer's challenges.
  • Be able to receive training on software and related systems and use such training to support the customer base.
  • Can research established shared resources and self-learn.
  • Confident to reach out to more experienced staff for help.
  • Experience in QuickBooks, accounting, and inventory management software preferred but not required.
  • Have a suitable office setting for telecommuting.


EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

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