IT Support Specialist

6 days ago

Austin, United States Climatec Full time

** Climatec, LLC**

** IT Support Specialist**

Austin, TX 78741

**Company Overview:**

Since 1975, Climatec has been a leading provider of advanced building technologies for a wide variety of industries and buildings. Our broad set of offerings allows us to be a single source integrator of critical building systems. We provide safer, more comfortable and more efficient building environments. The services we provide include: Building Automation, Energy Management, Security, HVAC Solutions, Life Safety, and Support Services.

**Salary Range: $20 To $29 Hourly** The IT Support Specialist provides end user support to all employees. This would include working tickets from the helpdesk, taking support calls on the Hotline and working with employees when they walk up with a critical issue. This position will also work with other members of the IT Team to drive projects to completion.

Flexible working options are available, but the position does require some time spent at a local office on a weekly basis.

**Job Duties & Responsibilities:**

* Provide amazing customer support to all employees

* Troubleshoot and resolve end userPC issues

* Ensure the new hireseparation process is fully completed in every instance

* Maintain equipmentsoftware inventory including decommissiondonation process for old equipment

* Maintain documentation for end user internal IT processes (IE: New Hire, Separation. Etc.)

* Createmaintain end user knowledgebase articles on frequently requested issuesprocesses

* Collaborate with IT Manager, Systems EngineersAdministrators on projects

* Participate in an on-call rotation for critical end user support issues

**Skills & Qualifications:**

* 1+ year(s) experience troubleshooting Windows PC issues

* 1+ year(s) experience providing end user support

* Must be detail-oriented

* Must be passionate about technology

* Must always strive to provide an excellent end user experience

**Skills that would be a plus:**

* Experience with Active Directory

* Experience with Windows Server OS

* Experience supporting Mobile Device OS (Android, Apple iOS)

* Experience with Office 365 Applications (Teams, SharePoint, OneDrive)

* Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM VirtualBox, etc.)

* Experience with Kace 1000 for Desktop Management

* Experience with Kace 2000 for Image Creation

* Experience with Mitel Connect VoIP System (ShoreTel)

**Essential Functions:**

* Able to sit/stand for long periods of time

* Able to lift/carry items, such as: computers, laptops, etc.

* Excellent organizational skills

* Communicates well both written and verbally

**Employee Benefits:**

* Medical

* Dental

* Vision

* Flexible Spending Accounts

* 401K w/ company match

* Life/AD&D/LTD

* Paid Vacation/Sick/Holidays

* Employee Assistance Program

* Pet Insurance

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