IT Support Specialist

6 days ago

Austin, United States SparkCognition Full time

** IT Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** ITSUP001113 Showing 1 location **Job Details**

**Description**

SparkCognition is an AI leader that offers business-critical solutions for customers in energy, oil and gas, manufacturing, finance, aerospace, defense, and security. A highly awarded company recognized for cutting-edge technology, SparkCognition develops AI-powered, cyber-physical software for the safety, security, reliability, and optimization of IT, OT, and the Industrial IoT.

SparkCognition is looking for an **IT Support Specialist** who can help manage SparkCognitions corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee on/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we continue to build new solutions.

**Required qualifications**

* Experience installing and supporting PCs & Macs, software, and conference room equipment.

* Strong troubleshooting and problem-solving skills

* Fundamental knowledge of Active Directory, Remote access tools, Public cloud, Networking, GSuite/O365

* Strong written and verbal communication skills

* Eager to learn, produces high-quality work, and self-driven personality.

* 1+ year experience in an IT Support or Desktop Support role

**Job Responsibilities**

* Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.

* Install & troubleshoot laptops, printers, & conference room equipment.

* Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases, and inventory management)

* Shadow senior team members to continue learning technologies & common tasks.

* Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, and A/V troubleshooting.

* Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps, etc.

* Manage offboarding process: Disable accounts, Backup user home directories, rebuild machines, disable building access, etc.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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