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Digital Product Manager

4 months ago

Boston, United States 9992 Full time

Job Description

Job Description

Duties and Responsibilities : Plan, lead, facilitate, and execute design work on key product/service workstreams within an agile, collaborative, cross functional environment. Collaborate closely with experienced researchers, content designers, engineers, product managers, agency service providers, and constituents to iteratively design, test, and refine effective and transformative digital experiences. Create a range of design artifacts and prototypes as needed to effectively communicate with colleagues and enable

assessment/evaluation

and refinement of design solutions. Help grow our Experience Design practice by defining best practices, mentoring others, leading design critiques, and facilitating learning and collaboration. Contribute to

product/service/experience

strategy and planning and roadmap development. Contribute to the evolution of an accessible, inclusive, and effective design system and pattern/asset library to elevate experience quality and accelerate design, development, and innovation. Define and optimize experience architectures that enable effective, performant, adaptive, and extensible, product/service experiences. Preferred Knowledge, Skills, and Abilities: Twelve (12) + years of professional experience in digital product and service design. Five (5) + years of experience as a lead designer in an agile, collaborative digital product development environment. Three (3) + years of experience in complex government environments or analogous service and organizational environments. Experience in designing workflows in omni-channel communication frameworks. Enthusiastic about solving problems facing public-sector agencies and promoting equitable access to public services using modern technology, design, and research practices. Prior work in experience architecture and interaction design. An in-depth understanding of all facets of human centered design. Experience creating and/or contributing to high-quality design systems and pattern/asset libraries. Strong expertise in and commitment to accessible, inclusive, and equitable design. Outstanding coaching and mentorship skills. Extremely strong communication, facilitation, consulting, and organizational navigation skills.

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