Manager, Desktop Support

5 days ago

Coral Gables, United States The University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Manager, Desktop Support establishes, prioritizes, and supervises varied tasks relating to desktop support via phone, remote computer access, and in person. Moreover, this employee coordinates all installations and fixes for desktop computers, including computer laboratories and classrooms, and academic and administrative systems. The incumbent also oversees the setup, maintenance, and on-going administration of various mission critical servers.

Department Specific Functions: Manage all aspects of Desktop Support operations for the University, including but not limited to installation, coordination, configuration, monitoring, and daily operation of the user application software/hardware on the network. Develop procedures and standards associated with Desktop Support operations for administration, management, monitoring and operating procedures. This includes research, analysis, recommendation, installation and management. Manage the technical layout, design and 24/7 operations of Desktop Support operations to include staffing support issues. Participate in campus wide strategic and tactical planning; focusing on customer support. Communicate with other groups within the department to ensure that current and future initiatives are properly conveyed to support staff for uninterrupted operations. Performs service recovery steps as needed directly with the affected customer. Responsible for training and professional development of the Desktop Support staff including designing of curriculum and syllabus implementation. Confer with and advise subordinates of administrative policies and procedures, technical problems, priorities, and methodology. Prepare activity and progress reports regarding his/her group responsibilities. Responsible for the Computer Life Cycle Management program. Minimum Qualifications:

Education:

Bachelor's degree in relevant field

Experience:

Minimum 5 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:

Knowledge of business and management principles. Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals, and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop, and train others.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: A13 #J-18808-Ljbffr

  • Manager, Desktop Support

    3 weeks ago

    Coral Gables, United States University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this . The Manager, Desktop Support establishes, prioritizes, and supervises...

  • Desktop Support Technician

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Desktop Support Technician provides technical user advice and support to...

  • Desktop Support Technician

    2 weeks ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami Health System, "UHealth", Information Technology...

  • Desktop Support Technician

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami Health System, "UHealth", Information Technology...

  • Desktop Support Technician

    4 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Desktop Support Technician provides technical user advice and...

  • Desktop Support Technician

    4 weeks ago

    Coral Gables, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami Health System, "UHealth", Information Technology...

  • Desktop Support Technician

    3 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami Health System, "UHealth", Information...

  • Sr. Desktop Support Technician

    4 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami Health System, "UHealth", Information...

  • Sr. Desktop Support Specialist

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami Health System, "UHealth", IT Department has an exciting...

  • Desktop Support Technician

    3 weeks ago

    Coral Gables, United States The University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Office of Classroom Management (OCM) is responsible for...

  • Desktop Support Technician

    3 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Office of Classroom Management (OCM) is responsible for...

  • Sr. Athletics Desktop Support Specialist

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Sr. Desktop Support Specialist provides triage, diagnostic, and...

  • Sr. Athletics Desktop Support Specialist

    4 weeks ago

    Coral Gables, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Sr. Desktop Support Specialist provides triage, diagnostic, and...

  • Director, Information Technology

    3 weeks ago

    Coral Gables, United States The University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Director, Information Technology oversees all aspects of...

  • Director, Information Technology

    3 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Director, Information Technology oversees all aspects of...

  • Systems Admin/Endpoint Management

    3 weeks ago

    Coral Gables, United States Gravity IT Resources Full time

    Job Title: System Administrator/Endpoint ManagementLocation: Miami, FL - 5 days onsite in Coral GablesWork Authorization: USC/GC HolderJob Type: 12+ month contractJob Overview: The System Administrator will be responsible for managing and maintaining our IT infrastructure, with a specific focus on Microsoft Intune, device configuration, patch management, and...

  • Project Manager, Research Support

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami and the Division of Pulmonary, Allergy, Critical Care, &...

  • IT Field Technician

    3 weeks ago

    Coral Gables, United States HomeServices of America Inc Full time

    The IT Field Technician performs monitoring and operational duties on technology applications and systems. Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations. Perform technical...

  • IT Field Technician

    1 month ago

    Coral Gables, United States HomeServices of America Inc Full time

    The IT Field Technician performs monitoring and operational duties on technology applications and systems. Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations. Perform technical...

  • Project Manager, Research Support

    4 weeks ago

    Coral Gables, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Project Manager, Research Support coordinates and leads efforts in a variety...