Strategic Account Manager
2 weeks ago
As a D365 Strategic Account Manager you will...
Maintain and expand relationships with HSO ProServ's industry focused clients. This is a national role that will involve managing approximately 20-30 named HSO ProServ existing clients located across the United States
Proactively work to develop a deep understanding of the client's business and Dynamics 365 environment, identify opportunities to maximize the client's effectiveness in using Dynamics 365, propose incremental solutions and services, and ensure high degrees of customer satisfaction among the HSO ProServ's client base
Establish productive, professional relationships with key client personnel in order to become a trusted advisor
Meet with client representatives on a regular basis to ensure their satisfaction, understand their goals and priorities, and facilitate short and long-range planning related to their Microsoft Dynamics 365 solution
Identify up-sell and cross-sell opportunities to provide additional software solutions and consulting services that add value to the client's business and/or Dynamics 365 implementation
Manage the sales cycle for incremental sales of software solutions and consulting/support services to clients. This includes coordinating internal HSO ProServ resources to define solutions to meet the client's requirements, coordinating product demonstrations and presentations, developing and presenting proposals to clients, and negotiating pricing/deliverables
Serve as liaison to HSO ProServ's delivery and support teams to ensure client satisfaction and meeting the clients defined goals
Requirements
Bachelor's degree from reputable 4-year institution
7 to 10 years of sales experience
Understanding of project management, consulting, or customer support experience in the software and/or consulting services space
Experience in the ERP or CRM software industry is required
Experience with, or knowledge of, Microsoft Dynamics 365 a strong plus
Experience selling consulting services to multi-national clients for complex rollouts of Dynamics 365 solutions
Experience interfacing with C-level executives regarding strategic technology initiatives
Experience with, or knowledge of, Microsoft Dynamics 365 licensing a plus, but not mandatory
Ability to develop and execute account plans
Experience managing sales cycles for software and/or professional services engagements
Experience developing sales presentations, proposals and Statement of Work documents
Availability to travel 25%-30% of the time
Benefits
We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
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