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Lead Analyst BA

4 months ago

Texas City, United States eTeam Full time

Role Summary/Purpose:
The AVP, Lead Analyst, Reward IT is responsible for the wing-to-wing process management and operational execution of assigned Synchrony Financial Client Loyalty programs.

Essential Responsibilities:
Design loyalty strategies, programs and statement messaging to support client requirements.
Set-up Loyalty program operational rules in conjunction with the Client Systems Services (CSS) team and/or vendor personnel.
In conjunction with the Financial IT Testing Team, test ongoing Loyalty programs and Loyalty promotional offers prior to live implementation.
Monitor loyalty promotions in production and provide the CSS Parameter Review Board with validation results.
Learn existing and newly developed capabilities of the various Synchrony Financial Loyalty platforms.
Utilize Data Warehouse and Financial resources to provide Reward program reporting for internal and external customers
Monitor and audit key Reward process control points to insure high quality "run" operations. Initiate corrective action as directed.
This position can be based in a remote office
Other duties as assigned

Desired Characteristics:
Financial systems experience including DMM, IDP and AFP.
Hands on experience with Financial Rewards systems or other credit card loyalty programs
Credit card Loyalty programs experience
Proven experience effectively interfacing with cross-functional teams
Strong project management skills
Strong Quality orientation/skill set
Strong client orientation
Strong problem solving skills
High level of initiative