Technology Specialist After Hours

4 weeks ago


Windsor, United States Compass Health Network Full time

The Technology Specialist After Hours provides entry level monitoring and response to technology issues utilizing the company service desk as well as a variety of hardware/software tools and techniques on our 2nd and 3rd shifts. They provide entry level software and systems troubleshooting, support, and training to end users.

This is a full-time, benefit eligible, evening position. Monday-Friday, 3:00 pm to 12:00 am, and some assigned on call weekends required.

Responsibilities Include:

• Works with end users to identify and deliver required technology service levels.
• Receives, prioritizes, and responds to incoming service desk tickets, calls, or e-mails regarding technology issues.
• Performs entry level analysis, diagnosis, and resolution of technological problems for a variety of on-site and remote end users. Also recommend and implement corrective solutions.
• Escalates problems to the appropriate IT service groups, or appropriate service desk instances.
• Installs, configures, and tests end user hardware/software installations.
• Performs desktop and laptop image deployment.
• Maintains an inventory of various technology hardware.
• Schedules and performs technology upgrades and repairs.
• Works towards meeting expected service levels and performance metrics.
• Provides weekend on-call rotation.
• Other duties as assigned.



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