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Guest Services Associate, Full-Time

2 months ago

Houston, United States Star Furniture Full time
Description

GUEST SERVICES ASSOCIATE - FULL-TIME

The Guest Services Associate provides all guests with an exceptional guest experience while finalizing their sales order.

Reports To: Office Manager & Store Management

Essential functions:

  • Finalizes the sales order in a friendly and efficient manner.
  • Provides all guests with an IT Guest Experience.
  • Completes daily audits and Office Checklist.
  • Assists guests with any easy questions on their orders or accounts.
  • Directs any guest issues and concerns with a sense of urgency to store management or Customer Care Center.
  • Answers incoming calls and directs them to appropriate person/department.
  • Responsible for invoicing all completed sales orders in a timely manner.
  • Performs daily audits to ensure accuracy of all open orders.
  • Responsible for opening/closing procedures.
Requirements:
  • At least one year of experience in a customer service environment.
  • Cash handling experience.
  • Excellent written and verbal communication.
Competencies:
  • Aptitude for Technology
  • Problem Solver
  • Service Oriented and an excellent communicator.
  • Good communication skills; reading and writing skills in English
  • Excellent team player; actively contributes to a team and respects others.
  • Emotional intelligence; understands yourself and others to build relationships.
  • Dependable; accountable and is committed to work as scheduled.
  • Flexible; open to new procedures and ability to adapt to changes.
Supervisory Responsibility: None.

Work Environment: This position operates in a retail showroom environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour workday.

Position Type / Expected Hours of Work: This position requires at least 40 hours per week as a part of standard retail schedule to include evenings, weekends and holidays.

What Star Offers: Benefits are an important part of the total compensation that Star offers. Star is dedicated to offering competitive compensation enhanced by a variety of benefits that allow team members to choose whether or not to participate based on their needs. Some of the benefits offered include:
  • Comprehensive health care options (medical, telemedicine, dental and vision)
  • 401(k)
  • Paid Time Off
  • Voluntarily Long-Term Disability
  • Voluntary Life Insurance
  • Generous Employee Discount

(waiting periods may apply to the above)

Location: 16666 Barker Springs Road, Houston, Texas 77084Equal Opportunity Employer