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Client Services Administrator I
3 months ago
Overview: Primary responsibility is to provide administrative, operational, and departmental support in the wealth management/trust and investment division of First National Bank, working closely with Relationship Management and client service staff to ensure the highest level of customer service and accuracy. Essential Duties: Assist with account administration:Address client inquiries and provide assistance as needed.Oversight of client online access site, providing client assistance and support.Maintain detailed account administrative records.Assist with completing regulatory reviews in accordance with required time constraints.Prepare account paperwork, including new account documentation, periodic documentation updates, etc.Prepare and process client contributions and disbursements according to established policies and procedures. Monitor account overdrafts and coordinate with RM/PM to address them on an as needed basis.Work within trust accounting system to process account maintenance, account setup or closings, transaction processing, etc. Filing/imaging of correspondence and account administrative records. Departmental responsibilities:Complete daily and periodic operational functions, including daily settlement, monthly reconciliations, etc.Assist with various compliance functions as needed.Mailing of invoices.Assist with tax form preparation and client distribution of same.Adhere to and ensure department compliance with banking regulations, IRS regulations and other fiduciary requirements.Participate in Administrative Committee Meetings Prepare for and assist with Trust Administrative Committee meetings, and other departmental meetings.Coordination of department events and outreach opportunities, including mass mailings, holiday cards, etc.Other Duties:Perform additional duties as requested.RequirementsEducation, Training, and Experience:High school diploma or equivalent.Direct customer contact experience desirable. Proficiency in Microsoft Word, Excel, & PowerPoint or equivalent. Understanding of tax law and IRS Regulations desired. Prior administrative support experience in financial services industry preferred. High attention to detail, organizational skills, problem-solving skills, strong communication skills and excellent customer service skills are critical.Skills and Abilities:Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not all, areas mentioned in this section will be included in this job.Reasoning:Apply principles of logical or critical thinking to define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Deal with several abstract and concrete variables.Mathematical:Add, subtract, multiply, and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.Language:Must be an effective communicator Reading: Read legal documents, scientific and technical journals, abstracts and financial reportsWriting: Correspondence with clients, writing journals, speeches, policies and manuals.Speaking: Must be an effective verbal communicator by using skills of listening as well as speaking.Relationship to Data, People and Equipment:Data: synthesizing: integrating analysis of data to discover facts and/or develop knowledgePeople: negotiating: exchanging ideas, information and opinions with others to formulate policies and programs and/or to arrive jointly at decisions, conclusions or solutions.Equipment Used: - Networked Personal computer - Typewriter, calculator, printer, photocopier, scanner and FAX machinePhysical Demands: Must have the ability to read/see documents and PC screens, to communicate in person and via the telephone, and to use a PC extensively. The ability to speak, see, hear and write is integral to the position. Requires the use of eyes, hands, and fingers, at the same time, to operate an adding machine, calculator, and/or personal computer. Sedentary work involves sitting much of the time, but involves walking or standing for brief periods of time, including when visiting clients. Environmental Conditions: Inside: protection from weather conditions but not necessarily from temperature changes. Some outside travel required visiting and attending meetings with clients.
