We have other current jobs related to this field that you can find below
-
Patient Service Representative I
4 weeks ago
Sugar Land, United States CLS Health PLLC Full timeJob DescriptionJob DescriptionDescription:About CLS HealthCLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for...
-
Patient Services Representative
4 weeks ago
Sugar Land, United States Houston Methodist Full timePatient Services Representative - Neurology (Sugar Land) REFER A FRIEND Current Employees Apply BACK Location: HMSL MOB 3 - 16605 Southwest Freeway Sugar Land, Texas 77479 Job Ref: 60066 Talent Area: Administrative Job Shift: 1st - Day Job Type: Full-Time Posted Date: Aug. 12, 2024 At Houston Methodist, the Patient Services Representative is...
-
Customer Service Representative
2 weeks ago
Sugar Land, United States Diamond Advanedge inc Full time $38,000 - $47,000Job DescriptionJob DescriptionWe are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and...
-
Customer Service Representative
3 days ago
Sugar Land, United States Diamond Advanedge inc Full time $38,000 - $47,000Job DescriptionJob DescriptionWe are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and...
-
Patient Service Representative
2 weeks ago
Sugar Land, United States Advanced Dermatology and Skin Care Full timeAre you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical reception...
-
Patient Service Representative
2 weeks ago
Sugar Land, United States Advanced Dermatology and Skin Care Full timeAre you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical reception...
-
Customer Service Representative
3 months ago
Sugar Land, United States The Reserves Network Full timeCustomer Service Representative Pay Rate: $15.50/hr. Location: Sugarland. Branch Hours: Monday - Friday 9:00 am - 7:00 pm, Saturday 9:00 am - 2:00 pm A credit union is seeking to hire a Customer Service Representative. With your strong customer servi Customer Service Representative, Customer Service, Representative, Behavioral Health, Retail, Staffing
-
Customer Service Representative
6 days ago
Sugar Land, United States Randstad North America, Inc. Full timeAre you passionate about delivering exceptional customer service and have a keen eye for detail in order entry and fulfillment? Do you have experience with ERP systems? We are seeking a dedicated Customer Service Representative with experience in the Customer Service Representative, Customer Service, Representative, Retail, Staffing, Shipping
-
Customer Service Representative
1 month ago
Sugar Land, United States Randstad North America, Inc. Full timeAre you passionate about delivering exceptional customer service and have a keen eye for detail in order entry and fulfillment? We are seeking a dedicated Customer Service Representative to join our team in Sugar Land, TX. This is a temp-to-hire oppo Customer Service Representative, Customer Service, Representative, Retail, Staffing, Shipping
-
Bilingual Customer Service Representative
1 week ago
Sugar Land, United States Veritas Home Health Full time $18 - $19Job DescriptionJob DescriptionWe are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...
-
Healthcare Patient Services Coordinator
6 days ago
Sugar Land, Texas, United States HearingLife Full timeJob Overview:HearingLife is a prominent national hearing care organization and a proud member of the Demant Group, a worldwide leader in hearing health solutions with a legacy of care, health, and innovation since 1904. With over 600 hearing care centers across 42 states, we are dedicated to a scientific and results-driven approach to hearing healthcare,...
-
Guest Service Representative
3 months ago
Sugar Land, United States Edit TX LLC dba Tide Cleaners Full timeJob DescriptionJob DescriptionGuest Service Representative - Dry StoreReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable...
-
Entry Level Customer Service Representative
3 months ago
Sugar Land, United States Generational, Inc Full timeJob DescriptionJob DescriptionJoin our dynamic team as an Entry Level Customer Service Representative, where you'll be the first point of contact for our valued customers. In this role, you'll develop your communication skills, gain hands-on experience in customer relations, and make a real impact by ensuring every customer has a positive experience...
-
Patient Access Representative II
1 month ago
Sugar Land, United States Memorial Hermann Health System Full timeAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...
-
Member Service Representative Sugar Land
1 month ago
Sugar Land, United States Nizaricu Full time**Position:** Member Service Representative **Type:** Full-Time **Department:** Member Services **Location:** Sugar Land Branch, 11770 University Blvd. Sugar Land, TX 77478 With an established management team in place, Nizari is seeking a highly motivated and experienced Member Service Representative for a full-time position at its Sugar Land Branch....
-
Environmental Service Representative
3 months ago
Sugar Land, United States Houston Methodist Full time**Location:** Houston Methodist Sugar Land Hospital 16655 Southwest Fwy Sugar Land, TX 77479 **Category:** Support Services **Job Type:** Full-Time **Posted Date:** Feb. 10, 2022 JOB SUMMARY At Houston Methodist, the Environmental Services Representative position maintains environmental and infection control standards within established policies and...
-
Customer Service Representative
1 month ago
Sugar Land, United States Ken Quach - State Farm Agency Full timeJob DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will help license and train the right person with the right skill set!We seek an energetic professional interested in...
-
Customer Service Representative
2 weeks ago
Sugar Land, United States Randstad Full timeAre you passionate about delivering exceptional customer service and have a keen eye for detail in order entry and fulfillment? We are seeking a dedicated Customer Service Representative to join our team in Sugar Land, TX. This is a temp-to-hire opportunity, ideal for individuals looking to grow in a dynamic role within a supportive team environment. Why...
-
Patient Advocacy Coordinator
6 days ago
Sugar Land, Texas, United States Memorial Hermann Health System Full timeOverview:At Memorial Hermann, we are dedicated to achieving a unified objective of providing exceptional, efficient healthcare while ensuring outstanding experiences for every individual in our community. We recognize that our employees are integral to this mission. When our team members feel valued, heard, and supported, they are empowered to create...
-
Customer Service Sales Representative
6 days ago
Sugar Land, Texas, United States Ace Hardware Full timeJoin Our Team at Ace Hardware! Are you looking for a dynamic and engaging workplace? At Ace Hardware, we are seeking enthusiastic individuals to become part of our retail family. About the Role:As a Customer Service Sales Representative, you will play a vital role in providing exceptional service to our customers while working in a lively and supportive...
Senior Patient Services Representative
2 months ago
At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff.
This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions.
Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Practices the Caring and Serving Model
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
PEOPLE ESSENTIAL FUNCTIONS
Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in/check out functions.
Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
Performs more complex processes related to scheduling or other clinic related protocols.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials.
Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.
SERVICE ESSENTIAL FUNCTIONS
Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
Recognizes and responds appropriately to urgent/emergent situations per protocols.
Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
Generates reports and assists with department correspondence.
Provides other administrative assistance as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Serves as a liaison for the patient, medical staff, and third parties.
Communicates to resolve patient access and quality service matters.
Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations.
May assist clinical staff as per scope of the treatment center.
FINANCE ESSENTIAL FUNCTIONS
Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met.
Conducts front end revenue cycle duties as directed.
Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities.
Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently.
Participates in inventory management by taking action to ensure supply levels are adequate.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Five years of experience to include three years experience in a related role within healthcare
LICENSES AND CERTIFICATIONS - REQUIRED
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills
in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems
Working knowledge of revenue cycle components and insurance requirements for reimbursement
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients.
As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow.
This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care.
Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.