Auto Adjuster
2 weeks ago
Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to "Raising the Bar" has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.
DESCRIPTION
This position is located in our San Antonio office and provides auto claims service to customers using multiple communication channels. Within defined guidelines and framework, responsible for investigating, evaluating, negotiating and adjusting simple to moderately complex auto claims presented by or against a policyholder. The role will include confirming coverage, determining liability and equitably settling claims in compliance with all state and regulatory requirements. Works under minimal supervision to perform work assignments and problem resolution. Accountable for delivering a high level of service in every interaction through setting appropriate expectations, proactive communications, advice and empathy. This role will also provide the opportunity to utilize leadership and conflict management skills as you guide the customer through the claims and repair process.
JOB RESPONSIBILITIES
- Provides claims service via internal channels (phone/fax/email/mail) to policy holders and third party customers on behalf of clients.
- Adjusts low to moderately complex Auto claims to include some minor injury claims.
- Identify, confirm, and make coverage decisions on soft tissue to moderately complex claims.
- Investigate loss details, determine legal liability, evaluate, negotiate, and resolve claims within appropriate authority guidelines.
- Clearly document thought process, investigation, evaluation, negotiation and settlement decisions.
- Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed, and provide timely claims status updates.
- Collaborate and support team members to resolve issues and identify appropriate matters for escalation.
- Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and the claim handling process and procedures.
- Ability to maintain discretion in business relationships and exercise sound business judgement
- Supports workload surges and/or Catastrophe operations as needed.
- High School Diploma or GED
- This position will require an Insurance Adjuster's exam. You must pass a licensing exam within a designated number of attempts and can become licensed in all applicable states. Allcat will provide the study and training environment to assist you with the licensing exam.
- 1 year of direct customer contact experience
- Strong customer service, communication, organizational skills.
- Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
- Must be accurate and detail-oriented.
- Ability to learn new technologies.
- Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
- Bachelor's degree
- 6 months of auto claims investigation, adjusting and resolution.
- E2E claim handling with file ownership
- Experience negotiating and settling comparative negligence claims
- Proven history of meeting or exceeding desired business outcomes
$20-$27/hour
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