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L&I Office Assistant 3
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Job Title Insurance Services Office Assistant 3 Job Description Our mission is to keep Washington safe and working Our values include customer focus, one L&I, respect, diversity, equity and inclusion, learning and growth, and reliability. The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices. This announcement represents multiple opportunities. Work schedules will vary between the hours of 6 a.m. 5:00 p.m., Monday through Friday, and will be assigned. These positions require the selected individuals to work in-office, full-time, during the training period. The training period will be a minimum of 6 months and can go beyond a year depending on the individual's needs. Once training has been completed and adequate production performance has been met, if business need permits, this position may be considered for hybrid work. Application review begins immediately. It is to your advantage to apply today Qualifications Required: Individuals with a High School Diploma or equivalent. Ability to type 40 WPM at 98% accuracy Two years of computer skills/experience, clerical experience, or equivalent education. The ability to take action to learn and grow. The ability to take action to meet the needs of others. Desired: Ability to always maintain the highest levels of confidentiality. Adaptability/Flexibility: Adapts easily to changing business needs, conditions, and work responsibilities. Adapts approach, goals and methods to achieve successful solutions and results in dynamic situations. Customer service; understanding internal and external customer needs and providing the highest level of service with the resources available. Experience using personal computers and MS Office Suite (i.e. MS Word, Excel and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment). Skilled in accurate use of 10-keypad. Time management: Setting and adhering to priorities; meeting productivity standards, deadlines and work schedules; pursuing efficiency and economy in the use of resources; being responsive and timely to emails, phone messages and mail; efficient, effective use of work time, equipment and resources. Application Process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Copy of your on-line 5-minute typing assessment that meets the 40-wpm qualification with 98% accuracy. Your application may be considered incomplete without this assessment. If selected for interview, your typing accuracy and speed may be reassessed and confirmed. Please do not attach or place any medical information within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Skills assessments will take place at our office in Tumwater, WA. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
