Prescription Refill Assistant

4 months ago

Vista, United States Vista Community Clinic Full time

Overview:

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities:

Provide support to clinicians and patients. Review medication refill requests, complete prior authorizations as needed, consult with clinicians and pharmacists and authorize requests. Facilitate the completion of forms presented by patients to clinician.

  • Submit new and updated prescriptions and refills or deny refills per protocol; act as gatekeeper for confirming Clinicians current orders
    Prepare and research information needed for prior authorizations
  • (PAs)/treatment authorization requests (TARs) for medication refills; work with referral coordinators on tracking PAs and TARs, including those for formulary
  • Capably review the EHR of a patient to discern information needed in the course of any patient care management protocol or procedure
  • Receive patient phone calls and follow-up on patients needs and/or delegate to appropriate staff
  • Receive phone calls from outside agencies, such as other pharmacies and address callers needs and/or delegate to appropriate staff
  • Manage public folders as assigned, follow-up on refills, scan to PAQ, notify clinicians and confirm completion


Qualifications:

Minimum

  • High school graduate or equivalent
  • Current California State Board of Pharmacy Technician License
  • Minimum one year related experience

Preferred

  • Bilingual English/Spanish
  • Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Required Skills/Knowledge/Abilities

  • Excellent verbal and written skills necessary for communication with patients/clients, clinicians and other staff
  • Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
  • Excellent customer service skills and commitment to providing the highest level of customer satisfaction
  • Ability to handle confidential materials and information in a professional manner
  • Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities; proficient in Microsoft Office products, specifically Word and Excel

Pay Range

  • $23.50 - $25.50 DOE

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