2057 2022 A - Customer Service Technician (billing)
3 weeks ago
- Managing the overall billing process, recording data, making corrections or changes, and establishing annual due dates for payments.
- Providing information to customers regarding services offered by Hydro Westmount, and explaining associated fees, responding to customers requests concerning their accounts, payment follow-up or any other information.
- Setting up services destined to new businesses and homes, determining equalized payment plans, and recording costs associated with renovating the entrances of private or commercial properties.
- Verifying meter readings and daily submissions; preparing submissions for unavailable readings, and using a dial card for data entry.
- Maintaining a list of meters and transformers that have been changed (model, serial number) and of those that may be changed, including modifications to electric services and voltage for each residence, and reviewing all reports related to these meter changes.
- Carrying out any other related tasks.
* Customer service skills ;
* Interpersonal skills and ability to negotiate ;
* Ability to work autonomously ;
* Organizational skills ;
* Ability to communicate with ease ;
* Ability to interact with various types of customers with ease ;
* Ability to adapt and solve problems ;
* Ability to communicate and collect information, and interact with the public in French and English.
**Employment experience & documents**
You must attach your resume. You can also attach a cover letter and any other documents that you consider useful. Software knowledge Ex.: word, excel, powerpoint, photoshop, etc.
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