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Director of Creative Operations

3 months ago

New York, United States TAG Full time
POSITION SUMMARY

The Director of Creative Operations is responsible for the operations and profitability for all design and production services. They oversee workflows and financial processes, ensuring production services deliver within SLAs and to client satisfaction. They are also responsible for resource management in order to balance operational efficiency against service requirements. This role reports directly into the Senior Director of Creative Operations.

JOB DUTIES

Operational Responsibilities
  • * Articulates aesthetic requisites by translating client ideas across appropriate teams toward a successful product
  • * Creatively and technically manages full lifecycle of in scope projects across appropriate studio or creative team members to successfully meet client needs
  • * Partners with the client throughout the lifecycle of each project to ensure an end-result that meets brand integrity and marketing objectives
  • * Leverages advanced, specialized experience in creative design (technical and market knowledge) to review work for final quality control and brand adherence, ensuring the client's creative vision has been appropriately translated to the end product.
  • Contributes to client relationship by being keenly aware of client's business objectives
  • Solves problems through proactive involvement with the client against project goals
  • Ensures service that maintains and develops client relationships
  • Maintains a forward thinking approach to industry trends that may impact client needs
  • Ensure client SLA and deliverable dates are met
  • Ensure all jobs are properly booked and invoiced
  • Ensure latest workflow methodologies are reviewed and applied as appropriate
  • Develop and maintain relationships with internal and external stakeholders involved in key projects
  • Ensure that communication is effective and sharing of knowledge is routine
Personnel Responsibilities
  • Ensure appropriate levels of staffing are maintained
  • Set clear objectives and targets for all direct reports - monitor and review regularly
  • Identify, lead, manage, motivate and develop a team to support the successful delivery of all opportunity assessment and diligence activities
  • Support the personal development and progression of all direct reports
Financial Responsibilities
  • Work with the Sr. Director, Creative Operations to accurately report a monthly unit P&L
  • Manage staff costs, equipment costs and software costs
  • Forecast and manage towards revenue targets on monthly, quarterly, annual basis
  • Ensure billing and WIP reporting is in order and work closely with Finance to maintain billing integrity
  • Participate in pricing exercises for creative production work
JOB QUALIFICATIONS
  • 8+ years' experience in an integrated - Creative, Print, Digital - production environment
  • Bachelor's degree in creative field. A combination of work experience and education can be substituted
  • Proven mastery driving creative direction by orchestrating creative vision across proper technologies and team members
  • Conceptual thinker who can brainstorm to define creative vision, solve problems and identify priorities for execution against strict creative, quality and brand standards
  • Full knowledge of integrated production methodologies and formats
  • Proficiency in current business software (Office, Google) required.
  • Extensive knowledge of workflow production technologies and applications essential
  • Experience with Agile, Lean, Six Sigma methodologies preferred
  • Client facing experience essential
  • Excellent verbal and written communication skills
  • Proven ability to juggle numerous tasks at once and deliver assets effectively, and work towards tight timelines


WORKING CONDITIONS
This position works in an office environment, 20% travel may be required.

The salary range for this position is $125K minimum - $170K maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We've made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.