Customer Service

2 weeks ago


Dayton, United States Vivial Full time

** Customer Service - Billing/Collections**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO04491 Showing 1 location **Job Details**

**Description**

We are currently looking to hire a high-energy self-starter with a passion for helping people, resolving complex issues and an analytical mindset. The right person will work well under pressure, thrive in a fast-paced deadline driven environment while maintaining an exceptionally positive and professional disposition.

**Essential Responsibilities**

* Make outbound calls to clients that are delinquent and present a very customer retention-focused, approach to collecting past due balances

* Understand billing and payment processes and procedures

* Research detailed billing transactions from multiple systems, sort, and explain what occurred with the billing

* Use spreadsheets to organize data and explain account balances, including collection agency balances

* Verify contracts to ensure billing accuracy

* Focus on the goal of Customer Retention and Customer Satisfaction when dealing with external customers

* Receive client inquiry calls while maintaining a positive and professional attitude

* Research, negotiate and settle disputes for local and internet customers

* Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner

* Necessary follow-up for complete issue or inquiry resolution

* Use of multiple systems and applications

* Completion of necessary paperwork

* Other duties as assigned

**Essential Requirements**

* College Degree Preferred

* Excellent MS Excel skills

* Proficient MS Office skills

* Experience or understanding of CRM system (SalesForce or equivalent)

* Proficient in understanding debits and credits and how they impact an account balance

* Understanding basic bookkeeping functionality and accounting terminology

* Excellent oral and written communication skills

* Strong analytical and problem-solving skills

* Strong planning and organizational skills

* Attention to detail

* Knowledgeable about the overall digital space, including social media

* Ability to manage multiple tasks and reprioritize in a fast-paced environment

* Minimum of 1-year prior collection experience

* Minimum of 1-year prior customer service or equivalent experience

* Minimum of 1-year prior billing or equivalent experience

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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