Customer service representative
1 month ago
Immediate opening for experienced call center reps If you have a positive, professional demeanor and understand the importance of excellent customer service, this opportunity is perfect for you. The ideal candidate has at least 1 year of experience in a call center or office setting, and is able to stay focused in a fast-paced work environment. The ability to speak English and Spanish is a big plus
Temp to Hire; $17/hour
salary: $17 - $17.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Take customer orders; authorize product returns
- Customer service regarding warranty and pricing issues
- Provide status updates on orders and replacement parts
- Answer incoming calls, faxes, or emails to assist customers with their service requests; respond promptly to high call volume.
- Make outbound calls to customers, manufacturers and third party dealers to place orders, initiate and/or obtain authorization for service, verify warranty and billing status and schedule installation services.
- Verify payment information, and authorize credit cards and PO numbers.
- Train new representatives as needed.
The essential functions of this role include:
working in a smoke free environment
Skills Inbound call center (2 years of experience is required) Troubleshooting Call Center Support CRM Corporate Customer Service (2 years of experience is required) Onsite position
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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