Retail Activations Representative

3 months ago

Novi, United States Best Buy Full time
Job Description

As a Retail Activations Representative you will take inbound customer calls for device activation, listen to and answer customer questions, and ensures that every customer has a positive experience with Best Buy Health. You will make the best recommendation for products, plans, and value-added services that can sometimes even save a customer's life. A successful team member will fully explain the benefits and value of our life-saving products and services. We're looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.

This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health caring center in Novi MI, San Antonio TX, Reno NV.

Targeted Pay: $19/hr base pay, plus uncapped commission plan.

What you'll do
  • Respond to a high volume of inbound calls from retail customers, providing relevant and accurate information on products and services
  • Answer customer questions and provide appropriate solutions
  • Present and sell new products and additional value-added services
  • Maintain performance based on goals and objectives
  • Maintain strong knowledge of all wireless products, accessories, pricing plans, promotions, and service features offered
  • Receive back to back calls while maintaining excellent verbal/interpersonal communications skills.
  • Strong customer service skills
  • Ability to work in a fast-paced environment
  • Professional, energetic and positive attitude.

Basic Qualifications
  • Minimum of 6 months experience in sales/retail activations or another environment with a strong customer focus

Preferred Qualifications
  • Computer skills including typing and prior experience using Microsoft Office Suite
  • Ability to meet and/or exceed sales quotas

What's in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
  • Physical and mental well-being support via Best Buy Health Wellness Program
  • Comprehensive benefits including tuition reimbursement, caregiver support, and more
  • Generous Best Buy employee discount

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement here.

Reasonable accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at talent.acquisition@bestbuy.com.

To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision here.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

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