Remote Platform Engineer
2 weeks ago
Job TitleRemote Platform Engineer (Health Suite Patient Monitoring)Job DescriptionWe are seeking a HealthSuite Patient Monitoring Remote Platform Engineer to work on a 24x7 global Level 2 support teamYour role:Support troubleshooting of incidents escalated via L1.Resolve customer support cases based on SLAs.Analyze, effectively triage and resolve works orders when possible.Improve triaging and troubleshooting capabilities by leveraging and customizing existing tooling like dashboards and telemetry data from the system.Provide dashboards for support KPIs and radiate results via cadence reports.Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.Have a proactive role in monitoring capabilities for on-prem and cloud-based HSPMP solutions.Perform proactive monitoring tasks and enhance the proactive monitoring capabilities (e.g. Define new alerts / modify proactive monitoring alerts based on data driven analysis from previous incidents, etc.).Communicate the status and progress of work to different teams and support levels.Effectively collaborate when working on an issue with RSE, easily provide input and feedback to L1. Additionally, effectively collaborate with L3, development teams, to improve the product.Collaborate closely in the escalation management: support L3 to understand and identify the root causes and closely collaborate with NSS/TSS to be in communication with customer, identifying automation and improvement opportunities.Be involved in planning and executing updates to the platform.Drive towards data-driven decisions by analyzing case data and establishing good KPIs.Drive requirements and collaboration with the teams that provide the support tools [stretch] scripting capabilities to customize and improve existing tools to improve the user experience of support team members and overall support experience of the customer e.g., database queries, log analysis, automation scripts, etc.Explore customer needs and collaborate with other teams to build better customer experience.You're the right fit if:Bachelor's in engineering (or comparable)5+ years of experience in IT.Experience in the healthcare domain.Familiar with DevOps ways of working in collaboration with 3rd level support teams.Experience in Helpdesk or Service Centers environmentFluent in English both verbal and written.Willingness to work on call and / or on shifts to support a 24/7 support modelPreferred experience includes:Demonstrated experience in working and operating in complex multi-national environments working remotely with highly distributed teams.Working knowledge of and experience with Linux, Kubernetes, GitHub, Observability, public clouds, Distributed Systems, and Microservices.Experience in the Philips solution portfolio around Hospital Patient MonitoringExperience in swarming-based incident resolution models.Experience in Customer Service Management including management of digital channels and self-service solutions.Preferably certifications in any public cloud providers, Linux System Administration, ITIL, etc.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.•Learn more about our business.•Discover our rich and exciting history.•Learn more about our purpose.If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency Details:The pay range for this position is $54,264 to $93,024 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. *At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. #LI-PH1#LI-RemoteThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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Compute Platform Engineer I
6 days ago
Cambridge, Massachusetts, United States GlaxoSmithKline Full timeSite Name: USA - Pennsylvania - Upper Providence, Cambridge 300 Technology SquarePosted Date: May 7 2024At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech,...
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Compute Platform Engineer I
6 days ago
Cambridge, Massachusetts, United States GlaxoSmithKline Full timeAt GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new...
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Senior Cloud Software Engineer
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Cambridge, United States Broad Institute Full timeJob Description The Broad Institute, Genomics Platform is seeking a Technical Lead for our Data Analysis & Operations team. This position will be instrumental in the development of our high scale cloud-based orchestration platform for running genomics pipelines and performing data delivery. An ideal candidate will help design, build, and maintain the...
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Principal UVM Digital Verification Engineer
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Cambridge, United States Draper Labs Full timePrincipal UVM Digital Verification Engineer (Remote) Job Location US-MA-Cambridge Requisition ID 2024-8084 Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military...
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Senior UVM Digital Verification Engineer
7 days ago
Cambridge, United States Draper Labs Full timeSenior UVM Digital Verification Engineer (Remote)Job Location US-MA-CambridgeRequisition ID 2024-8028OverviewDraper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military...
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Web Platform Developer
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Cambridge, United States Harvard University Full time**Position Description** **This is a fully benefited, full-time Harvard University position that has been funded through 6/30/25. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.** Harvard University Information Technology (HUIT) is a community of Information Technology professionals...
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Principal UVM Digital Verification Engineer
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Senior UVM Digital Verification Engineer
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Manager, Platform and Technology
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Cambridge, United States Aspire Institute Full time**Manager, Platform and Technology** **O**ur Culture: Why work with us?** **Aspire Institute's mission is to prepare low-income first-generation college youth, at scale, to be leaders in their communities.** **Vision and Mission**: Aspire Institute is dedicated to driving transformation in education and community development. We aim to create innovative,...
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Platform Support Lead
2 weeks ago
Cambridge, United States Philips Full timeJob Title Platform Support Lead Job Description Platform Support Lead - Cambridge, MA We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to: Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions....
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Bioinformatics Engineer
4 weeks ago
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Platform Support Lead
2 weeks ago
Cambridge, Massachusetts, United States Philips Full timeJob TitlePlatform Support LeadJob DescriptionPlatform Support Lead – Cambridge, MAWe are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.Resolve...
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Data Engineer
1 month ago
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DevOps Engineer
4 weeks ago
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Scientist – Gene Editing Platform
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Remote Medical Assistant
4 days ago
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Senior Software Engineer
4 days ago
Cambridge, United States Wistia Full timeKey Responsibilities: Wistia is looking for a Software Engineer to join our team! As a Software Engineer, you’ll work on Wistia’s platform, helping customers to better understand their audience through detailed analytics and third-party marketing integrations. The Analyze pillar’s goal is to give marketers best-in-class tools to engage with their own...
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Cambridge, United States Johnson & Johnson Full timeJanssen Research & Development, L.L.C., a division of Johnson & Johnson's Family of Companies is recruiting for a Senior Scientist, Antibody Discovery Platform Development located in Cambridge, MA. At Janssen, we never stop working toward a future where disease is a thing of the past. We're the Pharmaceutical Companies of Johnson & Johnson, and you can...
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Field Service Engineer
7 days ago
Cambridge, United States Vizgen Full timePosition Summary: Reporting to the Director of Global Customer Solutions and working closely with Vizgen’s Support and Product team members, the Field Service Engineer will provide instrument support to customers in the Eastern part of North America for the Vizgen’s MERSCOPE solution. MERSCOPE is an in-situ single cell, spatial omics platform that...