Cust Service Rep- Integrated Supply
4 weeks ago
Are you passionate about delivering top-notch service and ensuring customer satisfaction? At Vallen, we're looking for a proactive and dedicated Customer Service Representative (CSR) to join our team
In this role, you'll be working directly at a customer site, managing the purchasing process and building relationships to help us exceed customer expectations for price, quality, timing, and supply reliability.
Compensation: Starting at 19/hr. Competitive Benefits are included
What You'll Do:
As a Vallen CSR, you'll be the vital link between our customers and suppliers. Your key responsibilities will include:
- Procurement Management - Meet customer demand by coordinating the purchase of stock and non-stock items, aligned with Vallen's purchasing strategies.
- Order Optimization - Expedite, de-expedite, and adjust orders to ensure optimal delivery.
- Vendor Relations - Source, assess, and recommend vendors and items that meet specifications for quality, price, and timeliness.
- Quality & Timeliness Assurance - Monitor deliveries and manage the return or replacement of damaged goods as needed.
- Proactive Communication - Keep customers informed on order status and collaborate with vendors to resolve issues.
- Relationship Building - Cultivate strong relationships with customers, suppliers, and vendors to enhance service efficiency.
- Problem Solving - Research and resolve account discrepancies with suppliers.
- Cost Savings - Identify and document potential customer cost-saving opportunities.
- Worksite Maintenance - Follow all Vallen and customer Standard Operating Procedures to keep a clean, organized work environment.
You're detail-oriented, organized, and a natural problem-solver. You bring strong communication skills and have a proactive, customer-first mindset. A successful CSR will have:
- High School Diploma or equivalent
- 1+ years of experience in Procurement (preferred but not required)
- Outstanding Customer Service abilities
- Tech-Savvy Skills - Comfortable with MS Office and eager to learn ERP and Inventory Management applications
- Strong Communication Skills - Clear, concise, and effective verbal and written communication
- Independent & Self-Motivated - Capable of working independently with a strong attention to detail
- Dynamic Workspaces - This role may include working in a manufacturing environment, with potential exposure to varying conditions such as heat, cold, and smoke. Safety gear may be required based on the customer's protocols.
- Physical Requirements - Regular sitting, occasional walking, and lifting (up to 25 lbs).
- Flexibility with Hours - Overtime may be necessary with limited notice to meet customer needs.
Ready to make an impact? Join us at Vallen and be part of a team committed to exceptional customer service and continuous improvement.
Apply today and start a rewarding journey with Vallen#IND-JP
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