Receptionist

3 months ago

Cleveland, United States Remember Me Senior Care Full time
About Remember Me Senior Care

Remember Me Senior Care (RMSC) is an Assisted Living and Memory Care neighborhood that has a passion to serve with kindness and love.

About the role

  • The Night/ Weekend Receptionist is required to provide telephone directory assistance and take phone messages in our organization. These professionals greet customers into the office and handle many calls and direct them to appropriate members of the organization. They may be directed to guide potential resident families on community tours. They also do a wide variety of clerical and administrative tasks as needed by management.
Essential Duties and Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
  • Assists Office Manager, Executive Director, and other site Directors in their job functions as needed.
  • Answer phones and direct calls to the appropriate person.
  • Greet and help walk-ins.
  • Be the first point of contact for resident families.
  • Administer access control badges for staff, families, and visitors.
  • Provide tours for potential residents and families.
  • Partner with management to maintain office policies as necessary.
  • Provide general support to visitors.
  • Assist Directors in the planning and execution of company events.
  • Ensure filing systems are maintained and current.
  • Maintain a safe, secure, and pleasant work environment.
Night/Weekend Receptionist requirements:
  • Excellent time management skills and ability to multitask and prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Proficient in Microsoft Office.
  • Knowledge of administrative management practices and procedures.
  • Knowledge of clerical practices and procedures.
  • Knowledge of business and management principles.
  • Computer skills and knowledge of office software packages.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:
  • High School Diploma or GED required.
  • Minimum One year experience in a receptionist role is preferred.
Certifications, Licenses and other Special Requirements:
  • Valid State Driver's License required for vehicle travel
  • Knowledgeable in building codes and safety regulations
Knowledge, Skills and Abilities:
  • Language Ability:
    • Ability to communicate effectively in writing and verbally speaking the primary language of the residents.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
  • Mathematical Skills:
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Cognitive Demands:
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills:
    • Ability to use Microsoft Windows, including Word and Excel.
    • Ability to use email and the Internet.

Physical Requirements and Working Conditions

Physical Requirements

Check Any That Apply

Working Conditions

Check Any That Apply

Standing

Requires interaction with co-workers, residents or vendors

Walking

Sitting

Occasional weekend, evening or night work if needed to ensure shift coverage

Use hands and fingers to handle or feel

On-Call on an as needed basis

Reach with hands and arms

Possible exposure to communicable diseases and infections

Climb or balance

Stoop, kneel, crouch, or crawl

Potential injury from transferring, repositioning, or lifting residents

Talk or hear

Taste or smell

Exposure to latex

Ability to lift:

Possible exposure to blood-borne pathogens

Up to 5 pounds

Possible exposure to various drugs, chemical, infectious, or biological hazards

Up to 10 pounds

Up to 25 pounds

Subject to injury from falls, residents, burns, odors, or cuts from equipment

Up to 50 pounds

Up to 100 pounds

Requires travel:

More than 100 pounds

Occasionally

Vision

Frequently

Job Description Acknowledgement

I have carefully read and understand the contents of this position description.

I understand the responsibilities, requirements and duties expected of me.

I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this list is intended to be an accurate reflection of the current position, the employer reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed as directed by the employer. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations and in a manner consistent with the culture and values of RMSC.

I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek.

I also understand that this position description does not constitute a contract of employment nor alter my status as an at-will employee/team member. I have the right to terminate my employment at any time and for any reason, and the employer has a similar right.

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