IT Service Manager

3 weeks ago

Austin, United States Farm Credit Bank of Texas Full time
Job Description

Who we are:

Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:

We are searching for an IT Service Manager. This position will be hands on and responsible for championing and implementing best practices of service management processes based on ITSM constructs. The IT Service Manager is responsible for driving the following initiatives:
  • Define and implement a strategy to drive adoption of service management and operational best practices in the application of ITSM services, procedures, and tools
  • Define and implement ITSM processes and procedures, including Incident Management, Change Management, Problem Management, and Service Request Management
  • Ensure that duties and responsibilities for the processes are executed
  • Develop auditing and compliance capabilities around ITSM procedures
Day-to Day-Duties and Responsibilities:

Working in our hybrid work design you will:
  • Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes
  • Transform the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
  • Ensure effective and efficient day-to-day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required
  • Continuously evaluate and improve ITSM processes, tools, and technologies to enhance efficiency and effectiveness
  • Problem Management
    • Responsible for ensuring maximum system availability and quick and accurate remediation of issues within the application portfolio while continually looking for optimal ways of moving forward
    • Manage planning and delivery of problem fixes, configuration changes, standard change requests and software/hardware upgrades for AML and Fraud application portfolio ensuring that overall quality of information flowing through the change process adheres to all applicable standards
    • Raises and tracks problems, issues and conflicts, removes barriers, resolves issues involving senior management and escalates to appropriate level where required
  • Change Management
    • Develop, implement, and manage change management processes
    • Evaluate and facilitate approval of all changes within functional area of responsibility to determine impact on systems and customers
  • Incident Management
    • Developing and implementing processes and procedures for incident management
    • Overseeing the work of incident response teams
  • Accountable for building, publishing, and the utilization of the service catalog
  • Mentor service and process managers on ITSM concepts
What You Bring to the Team:

Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work design.

It's an important role that covers many skills. This position requires:

A Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred. A minimum of 5 years of experience in IT Service Management and IT operations, with 2 years in a leadership or managerial role.
  • ITIL certification (ITIL Expert or ITIL 4 Managing Professional) strongly preferred
  • Proven track record of successfully establishing and leading ITSM practices, preferably within the financial industry
  • Deep understanding of ITSM methodologies, frameworks, and best practices
  • Strong leadership, communication, and interpersonal skills
  • Proactive, assertive, self-motivated, organized, and detail-oriented
  • Ability to influence key stakeholders' wider teams and peers
  • Excellent analytical and problem-solving skills, with a focus on driving continuous improvement and service excellence
  • Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms)
  • Experience managing IT projects
  • Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively
Our benefits:

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:
  • Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
  • 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment
  • Employer paid long-term disability and life insurance
  • Generous vacation leave, sick leave, and up to eleven paid holidays
  • Paid parental leave program of up to six weeks
  • Up to five days per year to volunteer in local community organizations, services, or events
  • Ongoing professional development opportunities
  • Generous tuition-reimbursement program
  • Physical fitness incentive plan
  • Employer matching gifts program
  • Modern hybrid work schedule combining in office and remote work locations.


Our culture:

In a world filled with unpredictable challenges, we are committed to providing our people with stable, fulfilling careers and plentiful opportunities for growth and development. Our culture thrives on personal relationships and access to our leadership, facilitated by regular face-to-face conversations, interactive town halls, and employee engagement events.

Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V

  • Customer Service Manager

    1 week ago

    Austin, United States Brothers Food Service Full time

    Job Title: Customer Service Manager Location: Austin, Texas Term: Salary Salary/Rate: $45,000 to $55,000 Reports to: General Manager **Qualifications**: - High School Diploma or GED - Good communication skills - Proved ability to communicate effectively to satisfy the customers' needs. - Experience managing individuals, motivating, training and...

  • Service Reliability Engineer

    3 weeks ago

    Austin, United States EOS IT Solutions Full time

    WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • Sales and Service Coordinator

    3 weeks ago

    Austin, United States Service Experts Full time

    Location:Overview Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Strand BrosLocation Address 5811 Techni Center Dr. Bld 5 Ste 101 Austin, Tx 78721Hours: 10am-7pm *more tbdPay: Starting pay $21.00 per hour with...

  • Sales and Service Coordinator

    21 hours ago

    Austin, United States Service Experts Full time

    Location:Overview Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Strand BrosLocation Address 5811 Techni Center Dr. Bld 5 Ste 101 Austin, Tx 78721Hours: 10am-7pm *more tbdPay: Starting pay $21.00 per hour with...

  • Sales and Service Coordinator

    3 weeks ago

    Austin, United States Service Experts Full time

    Location:Overview Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Strand Bros Location Address 5811 Techni Center Dr. Bld 5 Ste 101 Austin, Tx 78721 Hours: 10am-7pm *more tbdPay: Starting pay $21.00 per hour with...

  • Sales and Service Coordinator

    2 weeks ago

    Austin, United States Service Experts Full time

    Location:Overview Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Strand Bros Location Address 5811 Techni Center Dr. Bld 5 Ste 101 Austin, Tx 78721 Hours: 10am-7pm *more tbdPay: Starting pay $21.00 per hour with...

  • Representative, Customer Service

    6 days ago

    Austin, United States Service Wizard Full time

    Service Wizard has been serving the Austin, TX, area for over 23 years. We specialize in Heating and A/C, performed by well-trained staff who have learned from the best in the business. We have learned the value and reward of happy customers! This full-time, non-exempt level position reports to the Client Services Manager. Must have availability to work...

  • Telecom Project Manager

    2 weeks ago

    Austin, United States AME IT Solutions Full time

    **We are looking for a VIOP/Telecom Project Manager with WebRTC in Austin, TX** **Day 1 onsite ( 3 days a week hybrid)** **Highly expertise: CPaaS, SIP, VoIP, WebRTC, Twilio, Azure Communication Services, telephony, Audio codecs, video codecs, OPUS, RTC, real-time communications, telecommunications, contact center.** **Job Types**: Full-time,...

  • Technician, HVAC Service

    3 weeks ago

    Austin, United States Service Wizard Full time

    Job DescriptionJob Description We are looking for highly motivated and proficient HVAC Service Technicians to join our team. Using our advanced platform, Service Titan, you will play a pivotal role in maintaining, diagnosing, and repairing heating and air conditioning systems. Your expertise will help to advise customers on necessary equipment upgrades...

  • Technician, HVAC Service

    2 weeks ago

    Austin, United States Service Wizard Full time

    Job DescriptionJob Description We are looking for highly motivated and proficient HVAC Service Technicians to join our team. Using our advanced platform, Service Titan, you will play a pivotal role in maintaining, diagnosing, and repairing heating and air conditioning systems. Your expertise will help to advise customers on necessary equipment upgrades...

  • Technician, HVAC Service

    2 weeks ago

    Austin, United States Service Wizard Full time

    Job DescriptionJob DescriptionWe are looking for highly motivated and proficient HVAC Service Technicians to join our team. Using our advanced platform, Service Titan, you will play a pivotal role in maintaining, diagnosing, and repairing heating and air conditioning systems. Your expertise will help to advise customers on necessary equipment upgrades...

  • Service Support Specialist

    3 weeks ago

    Austin, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and...

  • Service Support Specialist

    2 weeks ago

    Austin, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and...

  • Sales and Service Coordinator

    3 weeks ago

    Austin, United States Strand Brothers - Service Experts Full time

    **Location**: **Overview** **Position Title**:Sales and Service Coordinator **Reports To**:General Manager, Sales Manager, Operations Manager, or Office Manager **Status**: Full-time, Regular position **Category**: **Location Name**: Strand Bros **Location Address** 5811 Techni Center Dr. Bld 5 Ste 101 Austin, Tx 78721 **Hours: 10am-7pm *more...

  • Agency Owner Apprentice

    1 week ago

    Austin, United States District Manager, Robert Lehr Full time

    **Our Austin District Office Team is dedicated to assisting you every step of the way! **We offer an award-winning training program, and bring over 95 years of experience in developing successful Agencies. **Build a legacy for yourself and your family - while representing a Fortune 500 Brand!** **This is an exceptional opportunity!** You will represent our...

  • Marketing Specialist

    3 weeks ago

    Austin, United States District Manager, Robert Lehr Full time

    Job DescriptionJob DescriptionAre you looking to grow? So are we! Our Agency, is looking for an enthusiastic, sales-driven, and motivated person to join our team as a Marketing Specialist . In this role you will be responsible for managing our lead funnels, generating quote activity, and driving revenue growth through marketing efforts. Your positive...

  • Marketing Specialist

    4 weeks ago

    Austin, United States District Manager, Robert Lehr Full time

    Job DescriptionJob DescriptionAre you looking to grow? So are we! Our Agency, is looking for an enthusiastic, sales-driven, and motivated person to join our team as a Marketing Specialist . In this role you will be responsible for managing our lead funnels, generating quote activity, and driving revenue growth through marketing efforts. Your positive...

  • Service Manager

    1 month ago

    Austin, United States Windsor Property Management Company Full time

    Position at Windsor Communities Service Manager | Windsor Republic Place - Austin, TX - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manag Service Manager, Manager, Property Management, Customer Service, Retail

  • Service Manager

    4 weeks ago

    Austin, United States Windsor Property Management Company Full time

    Position at Windsor Communities Service Manager | Windsor Ridge - Austin, TX - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you h Service Manager, Manager, Property Management, Customer Service, Retail

  • Service Manager

    2 months ago

    Austin, United States Windsor Property Management Company Full time

    Position at Windsor Communities Service Manager | Windsor South Lamar Austin, TX At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, y Service Manager, Manager, Property Management, Customer Service, Retail