Service Support Specialist
3 weeks ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
JOB RESPONSIBILITIES
* Meets regularly with Funeral Director(s) to ensure customer needs are met
* Frequently communicates with families to coordinate activities
* Takes first calls and dispatches removal teams
* Collects vital information, files death certificates and insurance claims
* Schedules appointments for Funeral Directors
* Designs and prints memorials; creates, scans, and corrects arrangement documents
* Orders merchandise, flowers, urns
* Schedules services including coordinating with churches, cemeteries and staff
* Assists with setting up funeral/visitation areas and take down
* Assists during funeral services and events
* May be required to ensure company vehicles are clean and fueled, prior to and after services
* Adheres to all Company and Regulatory requirements
* Performs other administrative duties for the location when time permits
MINIMUM Requirements
Education
* High School diploma or equivalent
Certification/License
* Good driving record and valid driver's license
Experience
* 2 years of experience in an office clerical or customer service capacity required
* Experience working in a customer-focused and fast-paced professional environment required
* Funeral industry experience preferred but not required
Knowledge, Skills and Abilities
* Strong knowledge of computers and software
* Above average communication skills
* High level of compassion and integrity
* Problem solving skills
* Ability to multi task and set priorities
* Ability to maintain confidentiality
* Ability to work beyond standard business hours including weekends
* Detail oriented
* Professional team player
* Pro-actively seeks out tasks
* Motivated, enthusiastic work ethic
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
* Mostly works indoors during all seasons and weather conditions
* Occasional work outdoors
* Limited amount of local and/or multiple location traveling required
* Professional dress is required when in contact with families
Work Postures
* Sitting continuously for many hours per day, up to 6 hours per day
* Occasional periods of time standing, up to 3 hours per day
* Climbing stairs to access buildings
Physical Demands
* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
* Ability to lift up to 20 pounds
Work Hours
* Working beyond "standard" business hours as the need arises
Postal Code: 78750
Category (Portal Searching): Operations
Job Location: US-TX - Austin
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