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Technical Trainer, Learning Experience Designer
1 month ago
The Learning Experience Designer (LXD) will play a key role in architecting a learning program for Lexmark's Printer, Cloud, and IoT technology product portfolio. The learning program will focus on developing and applying technical knowledge of Printer, Cloud, and IoT products to be installed in customer environments. The LXD will collaborate with subject matter experts (SME), partners, and stakeholders to analyze learning opportunities and create an interactive learning experience. The learning experience will include some combination of online, virtual, face-to-face, and hybrid. PRIMARY RESPONSIBILITIES: Drive strategy for Lexmark's technical training learning experience. Architect a learning environment for technical administrators of Lexmark products. Create compelling course content and situational learning activities which enhance retention and knowledge transfer. Collaborate with Subject Matter Experts (SMEs), Marketing Portfolio managers, and Service Delivery teams to identify target audience's training needs. Promote collaboration, partnership, and relationships among the participants and stakeholders in the learning design project. Apply systematic instructional design methodology to develop learning program (i.e., ADDIE). Develop measurement strategy to demonstrate effectiveness of learning program. Communicate effectively in visual, oral, and written form. EXPERIENCE AND BACKGROUND: Ideal candidate will have: 3+ years of experience supporting a training organization. Technical skill with Hardware, Cloud, Software, and/or IoT infrastructure and applications. Experience with IT solutions partners and understanding of pain points. Ability to translate technical concepts, information, and jargon into non-technical terms. Ability to write effective copy, instructional text, audio scripts/video scripts. Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard. Experience with Articulate 360. Critical Skills: Project management skills. Ability to work cross-functionally with all areas of the business and with partners. Excellent skills in MS Office Suite including word processing, spreadsheet, and presentation software. MS Visio and MS Access may be beneficial. PERSONAL CHARACTERISTICS: Strategic thought leadership. Flexible and able to collaborate across business areas. Ability to develop relationships with partners to understand pain points and needs. Strong analytical and reasoning abilities. Demonstrated ability to communicate high impact messages and complex ideas in an effective, concise fashion in both verbal and written format. EDUCATION: Preferred: BA/BS degree in Business, Technology, Training/Education or equivalent experience. NOTE: Writing, portfolio, and/or eLearning samples are welcome at the interview. How to Apply: Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression. Global Privacy Notice: Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. #J-18808-Ljbffr
