Director of Customer Operations
24 hours ago
Client Summary: 99% of film requests are currently fulfilled via disc and mailed to patients and other third-party requestors. Most patients and requestors no longer possess disc players, rendering the current process outdated and inconvenient. The current process is labor-intensive, costly, and environmentally unfriendly. Our automated platform revolutionizes this outdated process, assisting ROI offices and medical imaging centers in fulfilling image and records requests faster and more efficiently. With our platform, requestors gain real-time visibility into the status of their requests. Our platform enables 100% digital delivery of DICOM images to all patients and requestors, eliminating the need for discs entirely. Position Responsibilities: Leadership & Management (30%): Lead and manage a growing team of 3 customer success professionals, with plans to expand. Conduct department meetings and set OKRs (Objectives and Key Results). Provide feedback and insights to the CTO, Sales, and MD. Develop and refine operational processes. Hands-on Customer Success & Operations (70%): Act as a player-coach, actively engaging in day-to-day operations and customer interactions. Handle customer success and support activities, ensuring high levels of satisfaction and engagement. Manage users including patients, law firms, and other providers. Oversee some implementation projects and ensure smooth execution. Address and resolve existing customer issues. Manage release of information operations. Ensure technical robustness and handle occasional technical bugs with the support of the technical team. Experience & Skills: Required Experience and Qualifications: Experience: A few years of experience in a leadership role within customer success or support operations. Experience working with healthcare systems and patients is highly desirable. Proven experience in managing release of information processes and operations. Hands-on experience with HubSpot. Experience in customer service, preferably within a call center environment. Demonstrated ability to scale a team and improve operational efficiencies. Skills: Strong technical acumen and problem-solving skills. Excellent customer-facing skills with the ability to manage and resolve issues effectively. Highly results-driven and metrics-oriented. Strong analytical skills, particularly in call center analyses. Exceptional communication and interpersonal skills. Ability to relay feedback and insights to improve overall operations. Preferred Experience and Qualifications: Eagerness to progress and take on new challenges. Rockstar candidates from California will be considered. Compensation: $140k-$160k, United Healthcare health/dental/disability coverage, 401K, stock #J-18808-Ljbffr
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Customer Operations Director
13 hours ago
Bingham Farms, Michigan, United States Direct Recruiters Full timeJob Title: Director of Customer OperationsJob Summary:We are seeking a highly skilled Director of Customer Operations to lead our customer success team and drive operational excellence. As a key member of our leadership team, you will be responsible for managing a team of customer success professionals, developing and refining operational processes, and...
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Head of Customer Operations
2 weeks ago
Bingham Farms, Michigan, United States Direct Recruiters Full timeClient Overview:Currently, a significant percentage of film requests are fulfilled through physical discs sent to patients and third-party requestors. However, as most patients and requestors no longer have access to disc players, this method has become outdated and inconvenient. The existing process is not only labor-intensive and costly but also poses...
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Vice President of Customer Success
2 weeks ago
Bingham Farms, Michigan, United States Direct Recruiters Full timeClient Overview:Currently, the majority of film requests are fulfilled through physical discs sent to patients and various third-party requestors. However, as most patients and requestors no longer have access to disc players, this method has become outdated and inconvenient. The existing process is not only labor-intensive and costly but also poses...
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Office Manager
1 week ago
Bingham Farms, United States Lindamood-Bell Learning Processes Full timeOffice ManagerLinkedIn Twitter Email Message ShareHiring Now: Learning Center Administration Bingham Farms, MI * ID: 2450-008* Full-Time/RegularWe are looking for an energetic, organized, and proactive Learning Center Office Manager who is passionate about customer service to join the management team at our Birmingham, MI Lindamood-Bell Learning...
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Retail Business Leader
1 day ago
Bingham Farms, Michigan, United States abercrombie-fitch-co. Full timeJob SummaryAbercrombie & Fitch Co. is seeking a highly motivated and experienced Retail Business Leader to join our team. As a key member of our store operations team, you will be responsible for driving business results and delivering exceptional customer experiences.Key ResponsibilitiesLead a team of sales associates to achieve sales goals and provide...
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Emergency Services Director
16 hours ago
Bosque Farms, New Mexico, United States University of New Mexico - Hospitals Full timeJob Title: Emergency Services DirectorUniversity of New Mexico - Hospitals is seeking a highly skilled and experienced Emergency Services Director to lead our team in providing exceptional patient care and services.Job Summary:The Emergency Services Director will be responsible for the overall operations, implementation, and evaluation of activities for...
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Application Manager
5 days ago
Bingham Farms, Michigan, United States Horizon Dynamics Full timeWe are Horizon Dynamics, a leading company in the industry, located in a dynamic and innovative environment. As part of our team, you will be responsible for managing business processes and ensuring the smooth operation of our IT systems.Our company has a strong focus on innovation and customer satisfaction. We are looking for a highly motivated and...
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Mid-Level Software Programmer
2 months ago
Bingham Farms, Michigan, United States Jacobs Full timeMid-Level Software ProgrammerJacobs - Bingham Farms, MILocation: Bingham Farms, MICategory: SoftwareJob ID: PFO00050OYour Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to...
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Sales Director
7 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob DescriptionJob Summary: Maplecrest Ford Lincoln is seeking a highly skilled and experienced Sales Director to lead our sales team in our Vauxhall office. The ideal candidate will have a proven track record of driving sales growth, building strong relationships with customers, and motivating a team to achieve exceptional results.Key...
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Commercial Truck Sales Director
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking a highly motivated and experienced Commercial Truck Sales Director to join our team at Maplecrest Ford Lincoln. As a key member of our sales team, you will be responsible for driving sales growth and revenue through effective sales strategies and customer relationships.Key ResponsibilitiesDevelop and execute sales plans to achieve...
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Operations Manager
5 days ago
Jupiter Farms, United States NovaTech Solutions Full timeAbout NovaTech SolutionsNovaTech Solutions is a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional customer experiences and driving business growth.Job SummaryWe are seeking an experienced Operations Manager to join our team at NovaTech Solutions. As an Operations Manager, you will be responsible for...
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Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist to join our team at Maplecrest Ford Lincoln. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our sales team.Key ResponsibilitiesCustomer Service: Greet and assist visitors,...
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CDL Driver
2 weeks ago
Nottinghamshire Farms, United States Dyno Nobel Inc. Full timeWho We Are Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific. Join us in everything that's great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly...
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Bilingual Registered Nurse Manager
2 weeks ago
Bosque Farms, New Mexico, United States University of New Mexico - Hospitals Full timeSign-on Bonus and Relocation Reimbursement AvailableDepartment: Pediatric Emergency DepartmentFTE: 1.00 Full TimeShift: DaysPosition Summary: The Bilingual Registered Nurse Manager is accountable for overseeing the comprehensive operations, execution, and assessment of emergency service activities in alignment with the mission and operational objectives of...
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Sales Director
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob DescriptionJob Summary:Maplecrest Ford Lincoln is seeking a highly skilled and experienced Sales Manager to lead our sales team in our Vauxhall office. The ideal candidate will have a proven track record of driving sales growth, building strong relationships with customers, and motivating a team to achieve exceptional results.Key...
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Sales Director
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob DescriptionJob Summary:Maplecrest Ford Lincoln is seeking a highly skilled and experienced Sales Manager to lead our sales team in our Vauxhall office. The ideal candidate will have a proven track record of driving sales growth, building strong relationships with customers, and motivating a team to achieve exceptional results.Key...
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Nursing Educator
4 months ago
Bosque Farms, United States University of New Mexico Full timeNursing Educator Our hospital is looking for a Nursing Educator to join our team in the Hemodialysis department. As a Nursing Educator, you will use your expertise to facilitate evidenced-based research to advance specialized patient care. You will initiate unit-based strategies to develop clinical skills through the master clinician, master preceptor model....
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Clinical Educator
4 months ago
Bosque Farms, United States University of New Mexico Full timeClinical Educator Join our team at UNM Hospitals! We're currently seeking a Clinical Educator to function as a master teacher and to facilitate evidence-based research into specialized areas of nursing. You'll provide educational leadership to enhance specialized patient care within clinical protocols, and work with the Clinical Educator and other team...
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Nursing Faculty
1 week ago
Bosque Farms, United States University of New Mexico - Hospitals Full timeRelocation Assistance Available!Department: Patient Education - DiabetesFTE: 1.00Full TimeShift: DaysPosition Summary:Provide direct and group education for patients with diabetes in a manner consistent with current Nationally recognized standards. Assess, plan, develop, implement and evaluate clinical and non-clinical diabetes educational programs for HSC...
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Sales Associate
5 days ago
Bingham Lake, Minnesota, United States FusionTech Full timeAbout FusionTechFusionTech is a leading retail company that operates in the market with a strong presence. We are part of a large group of companies that employ thousands of people across various locations.Our TeamWe are a team of professionals who work together to achieve our goals. We value respect, appreciation, and fairness in our workplace. Our...