Access Center Coordinator

1 month ago

Alsip, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time
Description

GENERAL PURPOSE OF THE JOB

This position coordinates patient scheduling, outreach, and communication activities in an outpatient Vascular Access Center. This position also maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, and supports central billing functions by gathering insurance information, physician referrals, and insurance pre-authorizations.

SUPERVISORY RESPONSIBILITIES: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
  • Review patient schedules to maximize patient service (check for cancellations and add in patients; check availability to accommodate an emergency patient; pull patient charts and records as appropriate)
  • May open the access center on a daily basis
  • Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned
  • Answer and route incoming telephone calls appropriately
  • Monitor, maintain, and order office supplies and equipment as instructed
  • Serve as liaison between physicians and referring facilities; ensure vascular access procedure results are forwarded to the dialysis facility and referring physician
  • Verify patient insurance and obtain referrals if necessary
  • Coordinate dialysis treatments for patients and transportation if needed
  • Forward billing information to appropriate central resource
  • Maintain patient confidentiality; know and adhere to all HIPPA regulations
  • Participate in community education activities and programs
  • Other duties and responsibilities as assigned including but not limited to:
  • Work overtime with little or no notice as needed
  • Work in another center location if needed
  • Attend team meetings, phone conferences, and training as needed
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Know, understand, and comply with all clinical and business policies and procedures
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
MINIMUM QUALIFICATIONS

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):
  • High school diploma or equivalent required
  • Minimum of two (2) years' experience in a healthcare or medical billing office required demonstrating:
    • Understanding of medical terminology
    • Experience verifying insurance with Medicare, Medicaid and commercial payors
    • Experience in obtaining pre-authorizations and/or referrals from insurance carriers
  • Intermediate computer skills and proficiency in MS Word, Excel and Outlook required
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
  • Commitment to NANI's values of Service Excellence, Integrity, Compassion, Continuous Improvement, Teamwork, and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions
  • Ability to manage multiple tasks, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment with shifting time frames
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
    • Demonstrated ability to work well with diverse types of individuals
    • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
    • Approachable and open
  • Demonstrated professionalism and courtesy in responding in person and to phone calls from patients, teammates, and physicians
  • Strong data entry, organizational, attention to detail, and follow through skills
  • Able to work autonomously with minimal supervision and within a team and to foster a positive work environment
  • Strong patient service skills and commitment to service and flexibility
  • Demonstrated ability to maintain absolute confidentiality concerning information accessed


About NANI:

NANI is the nation's largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI's nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey. NANI's scope of care and services includes difficult-to-control hypertension, kidney disease, kidney injury, kidney transplant, and related services, as well as groundbreaking and lifesaving clinical research and consulting services.

NANI uses E-Verify in it's hiring practices.

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