Customer Administration Specialist

3 weeks ago

North Canton, United States THE KENAN ADVANTAGE GROUP Full time
Job Details

Job Location
96 North Canton OH CSC - North Canton, OH

Position Type
MDM/Cust Service

Travel Percentage
None

Job Shift
8hr

Job Category
NA

Description

KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply

Position's Pay Range: $21.25 - $26.59 depending upon experience

The Customer Administration Specialist operates in a highly collaborative environment and is responsible for the configuration and maintenance of Customer Agreements/Contract Data and related Customer Data within KAG Systems. This position interfaces with KAG Customers, Sales, Billing, Cash/Collections and Operations to ensure the Company and the Customer adhere to the bill/pay provisions of their agreement. In this role, the Customer Administration Specialist is tasked with evaluating, implementing, documenting, communicating, and auditing all Customer related data changes.

Essential Functions

  • Key role in the implementation and audit of new and existing Customer Data into KAGs Transportation Management System (TMW)
  • Evaluate Customer Agreements and configure Invoicing and Settlement Tariffs/Rates in TMW to support that agreement
  • Decipher and communicate new or changes to existing agreements to the Revenue Accounting/Billing team
  • Serve as a Knowledge Base on existing Customers and Agreements for Sales, Pricing and Revenue Accounting
  • Calculate, document, and implement required Tariff/Rate increases as outlined in Customer Agreements or based on guidance provided by Sales and/or Pricing
  • Generate Contract/Tariff expiration reports and execute changes as directed
  • Proactively identify Customer rate discrepancies and work cross-functionally to resolve
  • Aid in the development of data quality guidelines and subsequent governance for Customer related data
  • Perform routine audit of TMW Customer Data and administer changes as needed to keep in accordance with published KAG data standards
  • Perform comprehensive audit of Customer Invoicing to ensure compliance with Contract Bill/Pay provisions and create audit trail documentation
  • Assist with annual financial audit by providing evidence of customer agreement with rates as requested
  • Implement and maintain Contract Data and corresponding documents in KAG Contract Management Software (ASC)
  • Calculate, maintain, update and report KAG Fuel Surcharge pricing to both internal and external customers
Qualifications
  • Associate degree or equivalent business experience required
  • 2 years of pricing, contract, or related customer experience
  • Strong Communication and problem-solving abilities
  • Strong knowledge of Microsoft Excel and intermediate knowledge of other Microsoft Programs
  • Excellent interpersonal and communication skills
  • Intermediate mathematical skills

#NDLP

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