Branch Manager II

** Branch Manager II**

**Job Category****:** Retail **Requisition Number****:** BRANC001413 Showing 1 location **Job Details**

**Description**

**Your Role**

As a Branch Manager II, you will be accountable for the day-to-day management of all aspects of the retail banking center to ensure delivery of an outstanding customer experience. The Branch Manager is responsible for prospecting new customer relationships while managing existing relationships to include loans, deposits, and treasury management services. Outbound customer contact is required in this role which consists of external customer visits, potential visits to customer prospects, and interacting with customers via phone or face-to-face in branch. Business development skills in this role are critical and include recognition of referral opportunities to other bank departments, including treasury management services, mortgage, investments and commercial. Overall management of the assigned portfolio is the responsibility of the Branch Manager to include but not limited to deposit and loan exceptions, past dues and more.

While maintaining responsibility for the overall branch, the Branch Manager relies upon the Assistant Branch Manager to ensure completion of day-to-day transactional duties of the branch. As a representative of the bank, you are required to present a positive and professional image at all times. This role is highly visible in the bank and the community and requires a high level of community involvement. The requirements of this role are open to progression and expectations are communicated by bank management.

**Position Qualifications**

To be successful in this role you must have or be able to meet the following standards:

* High school diploma or GED (required)

* Five years of previous bank management, sales, or lending experience (preferred)

* Prior experience managing people (preferred)

* Ability to lead a group of people toward the common goal of servicing the customer

* Ability to lead by example

* Knowledgeable of all branch duties to provide support, as needed, to the branch team in order to provide exceptional service

* Completion of Universal Teller Training Program and other training as required

* Proficient knowledge of bank products and services

* Ability to listen and identify the needs and wants of a customer

* Knowledge of business banking support functions, including business loan applications, depository needs, ability to cross-sell business products and services, and resolving issues with customer needs.

* Knowledge of various functions of the bank and where to find answers or information as needed

* Ability to multi-task and often change focus at hand quickly without getting stressed or overwhelmed

* Ability to be self-motivated and self-sufficient with minimal management oversight or supervision

* Possess professional communication skills when dealing with customers and other employees of the bank

* Strong attention to detail

* Consistently display a positive attitude

* Ability to read and comprehend documents such as policies and procedures

* Possess proficient computer skills and be familiar with most Microsoft Office applications

* Possess initiative while being self-driven and results-oriented

* Be a team player and assist staff with any and all duties as necessary

* Maintain professional appearance and dress and abide by the Dress Code

**Key Functions**

In this position you will be expected to complete the following tasks:

* Manage customer relationships with existing and prospective customers by identifying opportunities to cross-sell additional products/services

* Achieve all production goals as assigned, whether individually or by branch

* Proactively lead the sales activities of the branch and team; coach team to ensure overall branch and individual goals are met

* Oversight of all day-to-day operations of assigned branch, including the following assignments:

+ Management of all staff assigned to branch

+ Management of branch operations (transactional, new accounts, consumer lending and business banking support)

+ Customer service standards

+ Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTR

* Effectively manage staffing, assuring the branch is properly staffed at all times, employees take required lunches, and receive minimal overtime

* Open and/or close branch each day, unless otherwise scheduled

* Timely communicate and implement any changes in branch operations with all employees of the branch

* Oversee the training of Universal Tellers assigned to the branch, assuring the completion of any training plans or modules

* Evaluate and measure performance of each branch employee annually and/or more frequently as defined by management

* Regularly update Regional Manager on any employee issues, customer issues or operational changes

* Successful completion of all training programs required for the Branch Manager position including Universal Banker, consumer lending, business banking, customer service standards, procedures, and systems training

* Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs

* Effectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business banking, loan requests

* Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate

* Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements

* Continuously identify/execute any cross-selling opportunities for the customer

* Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank

* Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required

* Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs

* Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards

* Establish a professional presence in the community as a representative of the bank

* Ability to work in multiple branch locations, as required

**Your Team**

The Branch Manager is responsible for creating a positive work environment that fosters employee growth and meets and exceeds key performance indicators for the retail division. Branch Managers support the strategy and vision of the bank and champion new products, delivery channels, and processes.

**Our Company**

Employees of Bank of Tennessee share a common vision and are committed to achieving common goals through teamwork and leadership. Besides being an exciting and progressive financial leader, we offer plenty of employee recognition, idea sharing, and team spirit. Our team is given unlimited opportunity to discover new ways to deliver superior customer service. This exciting full-time position comes with a full benefit package and is designed to train and prepare you for a rewarding future.

**Your Organizational Impact**

As a member of the retail team, Branch Managers ensure positive customer interactions in our branch network setting the tone for how customers perceive the organization as a whole. Branch Managers manage a team that delivers positive customer interactions, increasing the likelihood for additional revenue and longevity of the customer lifecycle.

**Physical Requirements**

You will be sitting stationary at a wo