Account Manager, Luxury

3 weeks ago

Atlanta, United States MDO Inc Full time

Description

MDO (myDigitalOffice) is on a mission to organize the hospitality industry’s data and make it accessible and usable. Our vision is to make data work for hospitality, not hospitality work for data. We are the world’s fastest-growing hotel data platform, providing customers with centralized, digital access to all of their hotels’ most critical documents and cross-functional performance metrics. By providing these, our clients can drive operational efficiencies and optimize performance.

At myDigitalOffice (MDO), as a member of our Account Management team you will be pivotal to our company’s current and future success. You will be a key member of our fast-growing and high-performing sales team and will be critical in building personal relationships and making our prospective customers successful. You will be focused on working with our Luxury customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with myDigitalOffice while identifying opportunities to utilize additional MDO products.

On a day-to-day basis, you will be responsible for educating the market about the power of MDO and generating new opportunities within existing customers. You will also be responsible for partnering with Customer Success Managers to educate our customers, assess customer health, and renew customer partnership agreements. You will become an expert in hospitality trends and best practices and take these findings to your prospective customers.

Responsibilities

Develop and nurture strong relationships with key stakeholders within client organizations. Act as the primary point of contact for clients, understanding their business needs and challenges. Identify opportunities for upselling and cross-selling our SaaS products to existing clients. Collaborate with the sales team to expand the use of our solutions within client organizations. Stay informed about our SaaS products, features, and updates. Provide clients with guidance on best practices and help them maximize the value of our solutions. Address client inquiries and issues in a timely and effective manner. Coordinate with internal teams to ensure prompt resolution of client concerns. Analyze client usage data to identify trends and opportunities for improvement. Prepare regular reports on account health, usage, and satisfaction. Conduct compelling remote and on-site presentations and product demonstrations to C-Level executives.

Requirements

2+ years of account management or closing experience in a SaaS/Hospitality environment preferred. Experience establishing strategic C-level relationships. Ability to run a full sales lifecycle, start to finish, within the commercial and luxury segment. Experience executing detailed product presentations and web demonstrations of our software capabilities to C-level executives, directors, and sales managers. Adept at identifying and utilizing internal resources (Customer Success, Sales Engineers, etc.) to build additional product awareness, assist in sales cycles, and close deals. High level of empathy. Proven ability to make strong connections and overcome rejection to achieve results. Preference for candidates in Atlanta.

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