IT Support Specialist

Get AI-powered advice on this job and more exclusive features. The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, youll play a hands?on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. Youll be the go?to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI?enhanced platform. This is an exciting opportunity to work in a fast?paced, forward?thinking environment where IT meets artificial intelligence. Youll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI?enabled tools that shape the future of work. Your Impact Provide frontline IT support for employees across Windows and macOS environments. Troubleshoot hardware, software, and network issues to ensure minimal downtime. Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. Maintain and optimize company systems such as Google Workspace, Slack, and security tools. Support enterprise conference AV systems to ensure reliable and high?quality meeting experiences. Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. Contribute to IT process documentation and help scale support operations as the company grows. Were Looking For Someone Who 3+ years of IT support or systems administration experience in a fast?paced tech environment. Strong understanding of networking, endpoint management, and system security. Proficiency with Google Workspace administration and modern collaboration tools. Experience troubleshooting both hardware and software issues across multiple platforms. Excellent communication and problem?solving skills with a proactive, customer?first mindset. Eagerness to learn and work with emerging technologies, including AI?related tools and automation systems. BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves Experience with scripting or automation tools (Python, Bash, or PowerShell). Familiarity with identity management systems like Okta or Azure AD. Interest in AI tools, data workflows, or supporting teams that build AI?driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the worlds leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real?time automated meeting notes, summaries, and other insights from in?person and virtual meetings turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least three business days before your interview. Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. Seniority level Mid?Senior level Employment type Full?time Job function Information Technology Industries Software Development Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. #J-18808-Ljbffr