Customer Success Manager

4 weeks ago


Charleston, United States Solera, Inc. Full time

Customer Success Manager - WV,KY,Northern TN The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improving adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop and cultivate customer relationships with key decision makers Resolve simple to moderately complex tasks related to all products in our product suite Consult on process best practices especially around revenue-driving functionality for a dealership that will result in strong usage and customer retention Obtain buy-in from dealership’s key leadership on new processes and technology Communicate proactively with dealership’s key leadership on case resolution Proactive engagements to move the dealer forward - not support case-related Maintain a regular cadence of communication with customers Upsell whitespace opportunities Execute on-site leadership business review and consultation Provide feedback to internal teams on dealer needs based on consultation and review Be a source of knowledge on product-specific items for the company Take the lead on at-risk customers and work directly with the Renewal Team when necessary Work independently with minimal supervision And other duties as assigned What You'll Bring Bachelor’s degree or equivalent work experience 3+ years of experience working directly with customer accounts 1+ years of experience with one or more SaaS products Proficient in Microsoft Office Suite Experience training and presenting both to groups and one-on-one Demonstrated communication skills Demonstrated ability to communicate effectively over the phone Demonstrated a high level of personal accountability PREFERRED SKILLS AND EXPERIENCE Bachelor’s degree in Business Management, Administration, or other related degree Experience in the automotive industry Experience teaching or training #J-18808-Ljbffr



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