Customer Success Manager
4 weeks ago
Customer Success Manager - WV,KY,Northern TN The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improving adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop and cultivate customer relationships with key decision makers Resolve simple to moderately complex tasks related to all products in our product suite Consult on process best practices especially around revenue-driving functionality for a dealership that will result in strong usage and customer retention Obtain buy-in from dealership’s key leadership on new processes and technology Communicate proactively with dealership’s key leadership on case resolution Proactive engagements to move the dealer forward - not support case-related Maintain a regular cadence of communication with customers Upsell whitespace opportunities Execute on-site leadership business review and consultation Provide feedback to internal teams on dealer needs based on consultation and review Be a source of knowledge on product-specific items for the company Take the lead on at-risk customers and work directly with the Renewal Team when necessary Work independently with minimal supervision And other duties as assigned What You'll Bring Bachelor’s degree or equivalent work experience 3+ years of experience working directly with customer accounts 1+ years of experience with one or more SaaS products Proficient in Microsoft Office Suite Experience training and presenting both to groups and one-on-one Demonstrated communication skills Demonstrated ability to communicate effectively over the phone Demonstrated a high level of personal accountability PREFERRED SKILLS AND EXPERIENCE Bachelor’s degree in Business Management, Administration, or other related degree Experience in the automotive industry Experience teaching or training #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Charleston, United States Omnisend LLC Full timeOmnisend is an email and SMS marketing platform built specifically to help ecommerce stores grow their online businesses faster. With easy integration with major ecommerce platforms, ready-made automation and email templates, and award-winning 24/7/365 customer support, Omnisend makes it simple for businesses of all sizes to sell more without breaking the...
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Customer Success Manager
4 weeks ago
Charleston, United States Solera, Inc. Full timeCustomer Success Manager - WV,KY,Northern TN The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop...
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Customer Success Team Manager
3 months ago
Charleston, United States Omnisend Full timeOmnisend is an email and SMS marketing platform built specifically to help ecommerce stores grow their online businesses faster. With easy integration with major ecommerce platforms, ready-made automation and email templates, and award-winning 24/7/365 customer support, Omnisend makes it simple for businesses of all sizes to sell more without breaking the...
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Senior Customer Success Manager
4 weeks ago
Charleston, West Virginia, United States Rocket Software Full timeJob Title: Senior Customer Success ManagerWe are seeking an experienced Senior Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and exceptional service delivery.Key...
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Senior Customer Success Manager
4 weeks ago
Charleston, West Virginia, United States Oracle Full timeJob Title: Senior Customer Success ManagerOracle is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer utilization and experience, facilitating contract...
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Customer Success Team Manager
3 months ago
Charleston, United States Omnisend Full timeOmnisend is an email and SMS marketing platform built specifically to help ecommerce stores grow their online businesses faster. With easy integration with major ecommerce platforms, ready-made automation and email templates, and award-winning 24/7/365 customer support, Omnisend makes it simple for businesses of all sizes to sell more without breaking the...
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Senior Customer Success Manager
7 days ago
Charleston, West Virginia, United States Oracle Full timeJob DescriptionThe Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth.The Customer...
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Customer Success Manager
4 months ago
Charleston, United States Metro Health Foundation Full timeLocation: BROOKLYN HEIGHTS Biweekly Hours: 80.00 Shift: 8:00-5:00 The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services....
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Customer Success Manager, OH New
4 weeks ago
Charleston, United States TBWA\Chiat\Day Full timeEdmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to...
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Customer Success Team Lead
4 weeks ago
Charleston, West Virginia, United States Omnisend Full timeCustomer Success Team ManagerOmnisend is a leading email and SMS marketing platform that empowers ecommerce businesses to grow their online presence. Our platform is designed to help businesses of all sizes succeed in the competitive ecommerce landscape. We're seeking a highly skilled Customer Success Team Manager to lead our team of Customer Success...
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Customer Success Team Lead
2 weeks ago
Charleston, West Virginia, United States Omnisend Full timeCustomer Success Team LeadOmnisend is a leading email and SMS marketing platform that helps ecommerce stores grow their online businesses. We're seeking a Customer Success Team Lead to join our dynamic team and drive customer satisfaction and retention.Lead a team of Customer Success Managers to ensure high levels of customer satisfaction and...
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Customer Success Team Lead
2 weeks ago
Charleston, South Carolina, United States Omnisend Full timeCustomer Success Team LeadOmnisend is a leading email and SMS marketing platform that helps ecommerce stores grow their online businesses. As a Customer Success Team Lead, you will be responsible for leading a dynamic team of Customer Success Managers (CSMs) dedicated to helping our clients maximize the value they derive from our platform.Your role will...
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Customer Success Technical Architect
4 weeks ago
Charleston, West Virginia, United States Confluent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Technical Architect to join our team at Confluent. As a trusted technical advisor, you will work closely with our customers to ensure their success and retention, while also driving expansion and growth.Key ResponsibilitiesChampion and advocate for the customer within Confluent, leveraging...
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Senior Customer Success Advocate
2 weeks ago
Charleston, West Virginia, United States Motorola Solutions Full timeJob Title: Senior Customer Success AdvocateAt Motorola Solutions, we're committed to helping our customers achieve their goals and objectives. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers receive the best possible experience with our products and services.Job Summary:This is a full-time role that requires a...
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Customer Success Team Lead
2 weeks ago
Charleston, United States Businessloans.com Full timePosition Summary: The Customer Success Team Lead will oversee a team of Customer Success Managers responsible for re-engaging small business owners who have previously taken financing through our platform. The goal is to generate revenue by offering renewed financing solutions tailored to the evolving needs of our clients. The Team Lead will coach and mentor...
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Senior Customer Success Advocate
2 weeks ago
Charleston, West Virginia, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. This includes mission-critical communications...
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Customer Success Team Lead
2 weeks ago
Charleston, West Virginia, United States Businessloans Full timeJob Summary:The Customer Success Team Lead will oversee a team of Customer Success Managers responsible for re-engaging small business owners who have previously taken financing through our platform. The goal is to generate revenue by offering renewed financing solutions tailored to the evolving needs of our clients. The Team Lead will coach and mentor their...
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Customer Success Team Lead
2 weeks ago
Charleston, West Virginia, United States Businessloans Full timeJob OverviewThe Customer Success Team Lead will oversee a team of Customer Success Managers responsible for re-engaging small business owners who have previously taken financing through our platform. The goal is to generate revenue by offering renewed financing solutions tailored to the evolving needs of our clients.Key Responsibilities:Team Leadership &...
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Customer Service Manager
7 days ago
Charleston, West Virginia, United States Hilton Hotels & Resorts Full timeAbout UsHilton Hotels & Resorts has been a leader in the hospitality industry since 1919.We are a beacon of innovation, quality, and success, and our continued leadership is the result of our Team Members staying true to our values.Our TeamWe are looking for a Front Desk Supervisor who shares our passion for delivering exceptional customer experiences.The...
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FT Assistant Manager Customer Service
15 hours ago
Charleston, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...