Senior Voice Systems Engineer PacifiCorp Location: Oregon Category: Systems Engineer

4 weeks ago


Portland, United States CareerBuilder Full time

General Purpose
Conduct analysis, create system specifications, develop tests, and implement interactive voice response and routing applications and related voice systems. Operate and upgrade voice telephone systems, unified communication and contact center software packages and provides recommendations to management and business clients. Identify future needs for key technologies and/or techniques and evaluates these technologies for adoption.

Responsibilities

Operate systems supporting contact center and corporate voice telephony needs.

Responsible for design, staging, configuration, implementation, and support of IVR/ACD scripts

Serve as the company's top subject matter expert for voice and contact center applications.

Conduct internal client assessments for voice services which includes as-is, to-be, gap analysis phased technology plans, project plans, and audit documentation.

Facilitates gathering client business requirements and translates these into system requirements and design.

Collaborate with IT teams to identify technical deficits and improvement opportunities in current practices and procedures.

Provide day-to-day support, proactive maintenance and performs independent complex system troubleshooting and root cause analysis.

Collaborate with other groups within IT providing supporting infrastructure or data in support of voice implementation projects.

Provide a leadership role within the voice team supporting, developing and mentoring team members.

Requirements

Bachelor's Degree in Computer Science, Mathematics, Information Systems or a related field; or the equivalent combination education and experience.

A minimum of ten years of experience in design and support of IT voice and call routing systems.

Top expert level knowledge of implementation, deployment, and support of large-scale telephony and contact center telephony applications, systems, and services in a mission-critical, production environment.

Comprehensive telephony background and thorough understanding of SIP and VoIP.

Experience with contact center technologies (e.g., ACD, dialer, call recording, workforce management, etc.)

Understanding of supporting technologies such as server management, storage, backup, web, middleware, database, Active Directory, and other technologies and subsystems needed by contact center applications.

Project management skills and the ability to develop and monitor work agreements and budgets, as well as the ability to determine specifications, schedules, and deliverables.

Consultative and business analysis aptitude including communication and interpersonal skills that enables understanding of client's needs, define requirements and provide effective solutions.

Expert knowledge of common telephony architectures, call routing strategies and contact center services.

An expert understanding of deployment topologies (i.e. ensuring secure, highly available systems).

Preferences

Experience within an environment with strong change and release management processes and procedures.

Genesys Pure Engage and Cloud certifications

Application of more than one of the following call center technologies: Genesys call routing, IP-PBX integration, carrier offerings, ICON/Infomart reporting infrastructure, CTI desktop integration, workforce management, quality assurance, call recording systems and integration

Expert skills in troubleshooting any complex issues around Genesys configuration/management layers, routing layer, Genesys SIP, media server, and ICON/InfoMart

Advanced experience with interactive voice response (IVR), automatic call distribution (ACD) and computer telephony integration (CTI) technologies

Expert knowledge of telecommunication circuits and services, including advanced carrier routing, PRI, SIP trunking.

VXML/CCXML development both DTMF and speech applications.

Additional Information

Req Id: 106023

Read the full posting.

#J-18808-Ljbffr



  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeConduct analysis, create system specifications, develop tests, and implement interactive voice response and routing applications and related voice systems. Operate and upgrade voice telephone systems, unified communication and contact center software packages and provides recommendations to management and business clients. Identify future...


  • Portland, United States PacifiCorp Full time

    General Purpose Conduct analysis, create system specifications, develop tests, and implement interactive voice response and routing applications and related voice systems. Operate and upgrade voice telephone systems, unified communication and contact center software packages and provides recommendations to management and business clients. Identify future...


  • Portland, United States Electricenergyonline Full time

    General Purpose Develops distribution system engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments associated with the planning, design, licensing, construction, operation, and maintenance of the Company's distribution facilities/systems. Under supervision, applies prescribed methods and standard...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeResponsible for transmission pre-schedule, control area checkout, internal (borderline) customer scheduling and checkout; after-the-fact reconciliation and WECC reporting. Serves as a part of a team with rotating job functions, including scheduling, After-The-Fact reconciliation (ATF), E-Tag approval, checkout, and several miscellaneous duties...

  • Business System

    4 weeks ago


    Portland, Oregon, United States PacifiCorp Full time

    General PurposeProvides system support to transmission operations, and dispatch organizations. Supports the Energy Management System (EMS) and Supervisory Control and Data Acquisition system (SCADA). Presents analysis and recommendations to management and implements selected alternative. Review construction drawings from engineering sketches and other...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeManages PacifiCorp's relationship with Bonneville Power Administration and Western Area Power Administration. Performs legislative, regulatory and relationship functions. Works to develop and facilitate strategic business objectives, strategies, and plans in support of Company strategic goals.ResponsibilitiesIn collaboration with internal and...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeDesign and troubleshoot telecommunication network systems in support of electrical system operations. Responsibilities include design and provisioning documentation of telecommunications equipment including microwave radios, fiber optic terminals, multiplexers, and network switches. As well as circuit channelization design and specifying...


  • Portland, Oregon, United States PacifiCorp Full time

    Join Our TeamPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.General PurposeResponsible for management of key voluntary renewable programs and community renewable initiatives. Establishes and implements business...


  • Portland, United States Structural Integrity Associates Full time

    SC Solutions, Inc. (SC), an affiliate company of Structural Integrity Associates, Inc., is seeking to hire a Control Systems/Mechatronics engineer for our Portland, OR office.As a member of our Control Engineering team, you will be part of an experienced multidisciplinary group providing feedback control solutions to our customers in real-time, model-based...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeUnder direct supervision, the systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and...


  • Portland, United States Structural Integrity Associates Full time

    SC Solutions, Inc. (SC), an affiliate company of Structural Integrity Associates, Inc., is seeking to hire a Control Systems/Mechatronics engineer for our Portland, OR office. As a member of our Control Engineering team, you will be part of an experienced multidisciplinary group providing feedback control solutions to our customers in real-time, model-based...


  • Portland, United States Structural Integrity Associates, Inc. Full time

    Job DescriptionJob DescriptionSC Solutions, Inc. (SC), an affiliate company of Structural Integrity Associates, Inc., is seeking to hire a Control Systems/Mechatronics engineer for our Portland, OR office.As a member of our Control Engineering team, you will be part of an experienced multidisciplinary group providing feedback control solutions to our...


  • Portland, United States PacifiCorp Full time

    Join Our Team! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General Purpose Responsible for management of key voluntary renewable programs and community renewable initiatives. Establishes and...

  • Supervisor, Plant

    1 month ago


    Portland, Oregon, United States PacifiCorp Full time

    General PurposeSupervises a location or segment of a larger department. Implements business objectives, strategies, and plans and manages daily work functions. Responsible for selecting, coaching, and developing employees Implements and supports Company programs and policies. Directly responsible for plant production, equipment and maintenance reliability,...

  • Systems Engineer

    1 day ago


    Portland, United States Compass Computing Group, Inc. Full time

    As an engineer for a local Managed Services Provider (MSP), you are responsible for all aspects of IT installation and support of our small and medium sized business customers. This includes but is not limited to:Install, support, configure, maintain, and monitor software, servers, storage, and virtualization systems in a Microsoft network...


  • Portland, United States PacifiCorp Full time

    General Purpose Develops distribution system engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments associated with the planning, design, licensing, construction, operation, and maintenance of the Company's distribution facilities/systems.      Under supervision, applies prescribed...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeDevelops distribution system engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments associated with the planning, design, licensing, construction, operation, and maintenance of the Company's distribution facilities/systems.Under supervision, applies prescribed methods and standard...

  • Job opportunity.

    2 weeks ago


    Portland, United States Open Systems Full time

    Job Description Job Description Position: Senior Civil Project Manager Location: Tigard, OR 97224 (Onsite) Duration: Full Time US Citizenship or Green Card is required Requirements: Bachelor's degree in Civil Engineering (BSCE) Oregon PE required--licensing in other states a plus; 10+ years of engineering experience with a background in site and civil design...


  • Portland, Oregon, United States PacifiCorp Full time

    Join Our TeamPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.General PurposeA Journeyman Meter and Relay Technician is a journeyman with a working knowledge of substation protection, control, and metering...


  • Portland, United States PacifiCorp Full time

    Join Our Team! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General Purpose A Journeyman Meter and Relay Technician is a journeyman with a working knowledge of substation protection, control, and...