Clinical Specialist

3 months ago

Raleigh, United States VitalConnect Full time

Department: Clinical Affairs Reports to: Director of Clinical Excellence and Regional Manager Purpose: To provide clinical customer support to effectively implement VitalConnect's solutions into customer sites Location: Raleigh, North Carolina Responsibilities: May be responsible for: •Implementing the clinical training program to various customer sites throughout the United States •Supporting clients by providing onsite and virtual clinical education through presentations and demonstrations about merits and proper clinical usage of company products •Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices •Educating customers on the merits, proper clinical procedures, and usages of clinical devices •Training and establishing effective relationships with external customers while working with sales teams to drive clinical value •Developing and delivering a customized training and support plan for VCI solutions at customer sites •Submitting detailed documentation while onsite at customer accounts within designated time frame •Maintaining product knowledge as product operations and/or features change •Ongoing customer support either in person or by phone/video conference •Educating Clinical Research Associates and corporate teams of clinical relevance and applications of our products and solutions •Assisting in various projects as assigned •Traveling up to 75%Education •Bachelor's degree preferred •Degree in nursing or related field preferred Knowledge and Training May Require: •Excellent communication skills (verbal and written) and organizational skills •The ability to successfully manage multiple priorities in a fast-paced environment •The ability to work independently or as a team player in cross-functional projects •Extensive judgement and experience to plan and accomplish goals •Friendly and approachable presence; enjoys developing relationships at all levels of the organization, from the receptionist to the CEO •Proficiency in Microsoft Office and other computer software •Passion for making a positive change in people's lives •Valid unrestricted nursing license issued within the U.S. •Prior or current critical care or telemetry nursing experience •Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation

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