Field Service Engineer
3 weeks ago
Job Description
Job Description
Who we are:
HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.
Our employees are the most important asset and the backbone of HERMLE USA Without the
people
in our organization we would sell nothing but machines and wouldn't be able to
satisfy
and even exceed our
customer's
expectations.
We are always looking for
committed
team members with the necessary
drive
and
integrity
to provide world class service to our customers.
Respect
is the foundation of a united workforce and therefore we value open, professional and friendly
communication
internally as well as with our customers and partners worldwide
What we are looking for:
Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, "what else can I do?", a real team player who provides - and values - honest improvement- oriented feedback. We need people that take accountability for their actions and pride in their work.
Responsibilities:
Support of customers with telephone and on-site troubleshooting and diagnosis procedure
Work in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle's products at customer locations in a timely manner
Identification of machine spare parts for quoting purposes
Briefing and training of customers
Installation of retrofits
Periodic overseas travel to Germany for learning the product line and maintaining that product knowledge
Working with SAP-Software
Daily work time reporting through time management system
Weekly submission of service reports as well as expense reports
Performs other duties and responsibilities as requested
Requirements:
Experience in troubleshooting mechanical and electrical issues of machine tools
Knowledge of Heidenhain and/or Siemens control systems
Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines
Understanding of hydraulics and pneumatics in machine tools
Proficiency in using computers
Professional Interaction with Customers
Microsoft Office knowledge is mandatory
Preferred locations: Milwaukee, WI / Phoenix, AZ / NC or SC / Windsor, Canada
Extensive travel is required (including international)
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