Field Service Technician--Philadelphia and New York
Found in: Talent US C2 - 2 weeks ago
Description
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Overview
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide follow-up service by calling customers who have recently been provided service.
Ensure service was complete and satisfactory to the customers' needs.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Display maturity and judgment in time management and expense control.
Maintain expense levels within the established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Territory to include Philadelphia, Upstate NY, NJ and the NY Metro Area.
60% travel with 1-2 overnight stays per week.
Qualifications:
A minimum of a High School diploma
A minimum of 3 years’ experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
60% travel is required
Flow Cytometry experience is a plus
Technical military training
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Prior Field Service Engineer experience
Individuals with previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.
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