Rooms | Leader in Development

2 weeks ago

Providence, United States Omni Hotels Full time

Overview:

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is opportunity.

Job Description:

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the spectacular Omni Providence

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities:

  • Will learn and perform all aspects of Front Office and Housekeeping operations

    • Oversees the performance of staff and takes corrective actions when necessary
    • Scheduling of staff
    • Maintains accurate payroll records to ensure staff is paid correctly
    • Cleaning and inspecting guest rooms
    • Responds to guest requests and complaints as required
    • Monitors product inventory and order additional products as necessary
    • Interviewing and selection of staff
    • Follow up on established training steps.
    • Handle guest comments and complaints and ensure guest satisfaction.
    • Communicate with guests and receive feedback.
    • Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
    • Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
Qualifications:
  • An Associates degree or higher is required, preferably in Hospitality Management.
  • Previous Housekeeping or Rooms Division experience is preferred.
  • Must be willing to work 47.5 hours per week with a flexible schedule.
  • Willingness to relocate upon completion of the program to ensure timely promotion to a management role
  • Previous experience in a hotel or a related field preferred
  • Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
  • Projects enthusiasm, professionalism and a positive attitude at all times
  • Pays precise attention to detail, order and cleanliness
  • Has outstanding written and verbal communication skills, and exceptional phone manner
  • Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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