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COBRA Specialist

3 months ago

Coppell, United States OneSource Virtual Full time

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.

Position Summary/Objective

The COBRA Specialist - Call Center Representative supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration

Essential Functions/Duties/Responsibilities

  • Provides professional and timely service to internal and external customers
  • Effective communication skills via telephone, email and in-person
  • Participates in new business implementation process
  • Provides accurate and timely responses to all inquiries
  • Processes qualifying events, participant terminations and updates
  • Resolves COBRA administration service issues with internal staff and outside Vendors
  • Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
  • Processes premium payments
  • Processes all incoming and outgoing COBRA-related correspondence
  • Meets or exceeds all performance standards
  • Participates in Open Enrollment planning and implementation
  • Assumes other duties as assigned by Manager
Competencies
  • Analytical skills
  • Attention to detail
  • Customer service experience
  • Ability to multi-task
  • Professional communication skills
  • Ability to work independently
  • Flexible
  • Ability to make decisions utilizing sound judgment
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility

This position has no supervisory responsibilities

Qualifications and Experience
  • High School Diploma Required
  • 1-2 years of related experience and/or training
  • Customer Service experience preferred
  • Must have knowledge of COBRA; knowledge of federal regulations
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc...)
Preferred Skills
  • Bilingual, Spanish preferred
  • Bachelor's Degree preferred


#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.