Professional Services Coordinator

About the job Professional Services Coordinator

J. Knipper& Company, Inc.

JOB TITLE: Coordinator,Professional Services JOBCODE:

DEPARTMENT: ProfessionalServices FLSA:Nonexempt

POSITION REPORTS TO: Account Manager or Associate Director, GRADE:

ProfessionalServices

POSITION SUMMARY:

Works under direct supervision of the Account Manager and/orProgram Manager and is responsible for day-to-day operations of assigned clientprograms at that tactical level. TheProfessional Services Coordinator works to provide daily support to theProfessional Services Program Management team.

KEYRESPONSIBILITIES:

Program ManagementResponsibilities
Generate work orders andreports
Assist in inventoryreconciliation
Preparation of clientreports
Process special clientrequests
Provide internal clientswith email, fax, and phone support
Prepare samples forclient approval
Monitor inventory levelsand back order situations
Set up job folders,filing and records storage procedures
Complete other programmanagement tasks as identified by the Program Manager or Account Manager

Account Management Responsibilities
Execute neededdeliverables in a timely, efficient, and cost effective manner providing thehighest level of customer service

People and Resource Management Responsibilities
Maintain ReSource Hoursand accurately capture billable, non-billable, and overtime hours

Theabove duties are meant to be representative of the position and notall-inclusive.

MINIMUM JOBREQUIREMENTS

:

Education/Training:

An Associate degree is desirable.

BusinessExperience:

One - two years work experience within an officeenvironment. Experience within the pharmaceutical industry is highlydesirable.

KNOWLEDGE,SKILLS & ABILITIES

:

Effectivewritten and verbal communication skills

CustomerService Skills

DetailOriented

MicrosoftOffice Skills with a strong working knowledge of Excel, and Word
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